Receptionist

We Manage Jobs(WMJobs); Oldbury; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Annual leave up to 28 days

Birthday day off

Pension scheme 21.6%

Service awards

Flexible working patterns

Job summary

Sandwell Children’s Trust in Oldbury is recruiting a Receptionist for 37 hours per week on a fixed-term contract to March 2028.

You will be the first point of contact with visitors and callers, handle room bookings, mail, and shared mailboxes, and support premises management including Health & Safety.

The role requires good communication, GCSE Maths and English, IT literacy with Microsoft Office, and the ability to work calmly under pressure. A DBS check is required.

Qualifications

• Previous experience of working in a busy office.
• Hold GCSE Maths & English or equivalent.
• You need to be IT literate with experience of using Microsoft Office packages.
• You must be able to work in a challenging environment and remain calm under pressure.
• Have good communication skills, both written and verbal and excellent telephone skills. Good organisational skills.
• Have the ability to prioritise workloads and competing priorities.
• Be able to work independently using your own initiative.

Responsibilities

• Be working as part of a team to provide first line contact with our children, young people and other visitors to the building.
• Be answering incoming telephone calls, directing callers to the appropriate departments, and taking accurate messages.
• The role will also involve room bookings, handling incoming and outgoing mail and managing shared mailboxes.
• You will also be responsible for premise management duties and supporting with the maintenance and Health & Safety aspects of the building.

Skills

Communication skills

Telephone skills

Organisational skills

IT literacy

Education

GCSE Maths & English

Tools

Microsoft Office

Job description

Sandwell Children’s Trust rated as a Good Provider.

At Sandwell Children’s Trust we strive for excellence to improve the lives of children. Our‘Sandwell Deal’,brings together our new improved offering that make Sandwell Children’s Trust a great place to work; it also sets out our expectations of you as a member of staff.

What we can offer you:-

• Generous annual leave of up to 28days, plus 3additional days for long service recognition.
• Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
• You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Flexible working patterns that suit you and all of our roles have well-defined career progression.

Hours - 37 per week

This post is office based

Fixed term contract until March 2028

Sandwell Children’s Trust are currently recruiting for a Receptionist.

We are looking to appoint an outstanding individual with excellent communication skills both face to face and over the telephone. You must be able to deal with people sensitively and professionally at all times, with the customer’s best interests your priority, taking responsibility, where possible, to resolve queries and requests.

As a Receptionist working in the Trust you will: -

• Be working as part of a team to provide first line contact with our children, young people and other visitors to the building.
• Be answering incoming telephone calls, directing callers to the appropriate departments, and taking accurate messages.
• The role will also involve room bookings, handling incoming and outgoing mail and managing shared mailboxes.
• You will also be responsible for premise management duties and supporting with the maintenance and Health & Safety aspects of the building.

What you need to be successful in this role:

• Previous experience of working in a busy office.
• Hold GCSE Maths & English or equivalent.
• You need to be IT literate with experience of using Microsoft Office packages.
• You must be able to work in a challenging environment and remain calm under pressure.
• Have good communication skills, both written and verbal and excellent telephone skills. Good organisational skills.
• Have the ability to prioritise workloads and competing priorities.
• Be able to work independently using your own initiative.

So, if you think your future could lie with a 'Good' Team at Sandwell Children’s Trust, then we’d love to hear from you.

Closing date: midnight on Thursday 10 September 2026

Sandwell Children’s Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. A standard DBS is required for this role.