Service Support Officer

Sandwell Children's Trust; Smethwick; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme 21.6% employer

Relocation assistance up to £6,500

Salary sacrifice schemes

Counselling service

Job summary

Sandwell Children's Trust is recruiting a Service Support Officer on a 12-month fixed term contract to provide Business Admin Support at the Hollies Contact Centre. The role covers reception duties, greeting visitors face to face, call handling and message taking, dealing with incoming and outgoing post, petty cash, inbox management and supporting Family Support Workers with admin tasks.

You will help new employees with equipment, and use the in-house Children’s system to obtain information and

Qualifications

• NVQ Level 2 in Business Administration or equivalent.
• Previous experience in a business admin role.
• IT literate with experience of using Microsoft Office packages.
• Good communication and telephone skills.
• Good organisational skills and ability to prioritise your own workload.
• Able to work independently and as part of a team.

Responsibilities

• Reception duties: greeting visitors face to face.
• Handle calls and take messages; manage incoming/outgoing post.
• Manage petty cash and shared inboxes; process requests from Family Support Workers.
• Support new employees with equipment and onboarding.
• Use the in-house Children's system to obtain information and upload documents to records.

Skills

Microsoft Office

Communication skills

Organisational skills

Telephone skills

Independent & team worker

Education

NVQ Level 2 in Business Administration

Job description

Sandwell Children's Trust has a 12-months fixed term contract for a Service Support Officer based at the Hollies Contact Centre, to provide Business Admin Support throughout the service. The role is to support a busy Family Centre with all aspects of administration. The role includes reception duties, greeting visitors face to face, call handling and message taking, dealing with incoming and outgoing post, issuing and maintaining petty cash, managing shared inboxes and dealing with requests from Family Support Workers. You will be responsible for supporting new employees with the use of equipment and using the in-house Children's system to obtain information and uploading documents to Children's records.

• Will hold NVQ Level 2 in Business Administration or equivalent.
• Be able to demonstrate previous experience of working in a business admin role
• You need to be IT literate with experience of using Microsoft Office packages.
• Have good communication and telephone skills.
• Have good organisational skills and ability to prioritise your own workload.
• You must also be able to work independently and work well as part of a team.
  Sandwell Children's Trust rated as a Good Provider.

At Sandwell Children's Trust we strive for excellence to improve the lives of children. Our 'Sandwell Deal', brings together our new improved offering that make Sandwell Children's Trust a great place to work; it also sets out our expectations of you as a member of staff., At Sandwell Children's Trust we strive for excellence to improve the lives of children. To achieve this, we know how important it is to retain and attract high performing, forward thinking and innovative people and provide them with all the support they need. With a culture of collaboration, partnership working and the child at the heart of everything we do, it really is an exciting time to join Sandwell Children's Trust. Working for us There are lots of great reasons to work with us in Sandwell Children's Trust. From a generous rewards package to a culture of learning and development. Our 12 reasons to work for Sandwell Children's Trust sets us apart as the place to grow your career and feel part of a great team. Please visit the Sandwell Deal and our 12 reasons via this hyperlink: https://sandwelldeal.co.uk, Sandwell sits in the heart of the West Midlands and has a diverse population of 341,729 people. While Sandwell is the 12^th most deprived local authority in England, it is a community where our families have high aspirations and where we pride ourselves on equality of opportunity and our adaptability and resilience.

What we can offer you:

Benefits & Rewards

• Generous annual leave of up to 29 days, plus 5 additional days for long service recognition.
• Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
• You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Flexible working patterns that suit you and all of our roles have well-defined career progression.
• Hours - 37 per week,
• Flexible working patterns that suit you and all of our roles have well-defined career progression.
• Access to our Learning & Development portal offering virtual training programmes, learning & development info bursts, learning events and much more.
• The latest technology enabling more effective and streamlined working.
• Detailed and effective appraisals to strengthen your practice.
• Access to a range of family friendly policies.
• Up to £6,500 re-location package
• Generous annual leave entitlement, plus 5 additional days for long service recognition.
• The opportunity to purchase up to 10 days additional holiday through our salary sacrifice scheme.
• Your birthday off paid in addition to annual leave entitlement and 8 bank holidays, plus a concessionary day at Christmas.
• Membership of the Local Government Pension Scheme, this is a nationwide career average scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Reimbursement of Social Work England registration
• 24/7 access to free and confidential employee counselling service
• Access to a range of discounts on products and services
• Salary sacrifice schemes for cars, bikes and technology.
• Refer a friend scheme
• Wellbeing initiatives and forums
• Discounted gym membership
• Eye care vouchers