Receptionist

WMJobs; Oldbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

Sandwell Children’s Trust is recruiting a Receptionist to provide first line contact for children, young people and visitors to the building. You will be required to deal with queries professionally, with customer care at the forefront.

You will answer incoming calls, assist with room bookings, manage mail and shared mailboxes, and support premises management, Health & Safety and general front-desk duties. 37 hours per week, office based, fixed-term to March 2028.

Qualifications

• Previous experience of working in a busy office.
• Hold GCSE Maths & English or equivalent.
• IT literate with experience of using Microsoft Office packages.
• Ability to work in a challenging environment and remain calm under pressure.
• Have good communication skills, both written and verbal and excellent telephone skills.
• Good organisational skills.
• Have the ability to prioritise workloads and competing priorities.
• Be able to work independently using your own initiative.

Responsibilities

• Be working as part of a team to provide first line contact with our children, young people and other visitors to the building.
• Be answering incoming telephone calls, directing callers to the appropriate departments, and taking accurate messages.
• The role will also involve room bookings, handling incoming and outgoing mail and managing shared mailboxes.
• You will also be responsible for premise management duties and supporting with the maintenance and Health & Safety aspects of the building.

Skills

Excellent communication skills

IT literate

Telephone skills

Organisational skills

Ability to prioritise workloads

Independent working

Calm under pressure

Education

GCSE Maths & English or equivalent

Tools

Microsoft Office

Job description

Sandwell Children’s Trust,

Sandwell Children’s Trust rated as a Good Provider.

At Sandwell Children’s Trust we strive for excellence to improve the lives of children. Our ‘Sandwell Deal’, brings together our new improved offering that make Sandwell Children’s Trust a great place to work; it also sets out our expectations of you as a member of staff.

• Generous annual leave of up to 28 days, plus 3 additional days for long service recognition.
• Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
• You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Flexible working patterns that suit you and all of our roles have well-defined career progression.

Hours - 37 per week

This post is office based

Fixed term contract until March 2028

Sandwell Children’s Trust are currently recruiting for a Receptionist.

We are looking to appoint an outstanding individual with excellent communication skills both face to face and over the telephone. You must be able to deal with people sensitively and professionally at all times, with the customer's best interests your priority, taking responsibility, where possible, to resolve queries and requests.

• Be working as part of a team to provide first line contact with our children, young people and other visitors to the building.
• Be answering incoming telephone calls, directing callers to the appropriate departments, and taking accurate messages.
• The role will also involve room bookings, handling incoming and outgoing mail and managing shared mailboxes.
• You will also be responsible for premise management duties and supporting with the maintenance and Health & Safety aspects of the building.

• Previous experience of working in a busy office.
• Hold GCSE Maths & English or equivalent.
• You need to be IT literate with experience of using Microsoft Office packages.
• You must be able to work in a challenging environment and remain calm under pressure.
• Have good communication skills, both written and verbal and excellent telephone skills. Good organisational skills.
• Have the ability to prioritise workloads and competing priorities.
• Be able to work independently using your own initiative.

Sandwell Children’s Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. A standard DBS is required for this role.