Receptionist

ISS UK Limited; City Of London; On-site; GBP 17,000 - 25,000; Part time

Job summary

ISS in London is seeking a professional Receptionist for a part-time, two-day-per-week role in a high-profile corporate setting. You will be the first point of contact, delivering a welcoming and efficient service to visitors, clients, and colleagues.

Responsibilities include check-in, ID verification, pass issuing, and supporting reception operations. The role emphasizes teamwork, strong communication, and proactive problem solving in a fast-paced environment.

Qualifications

• Previous experience in a reception, front of house, or customer service role.

Responsibilities

• Deliver a professional and welcoming reception service to all visitors, clients, contractors, and colleagues.
• Act as the primary point of contact, providing assistance, information, and directions as required.
• Coordinate visitor arrivals, including VIP guests, ensuring an exceptional customer experience.
• Manage visitor check-in procedures, ID verification, pass issuing, and visitor records.
• Support compliance with building security, emergency, and health and safety procedures.
• Maintain a clean, organised, and professional reception environment.
• Assist with booking systems, operational reporting, and general facilities support activities.
• Contribute to continuous improvement initiatives that enhance customer service and workplace experience.

Skills

Communication skills

Interpersonal skills

Telephone handling

MS Office

Organisational skills

Proactive approach

Customer service

Team player

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

Working Pattern: 08.30 - 17.00 Thursday
08.00 - 17.00 Friday

Contract Type: Permanent

Hourly Rate: £15.18

We are looking for a professional and customer-focused Receptionist to join our Front of House team in a busy, high-profile corporate environment.

This is a part-time role working two set days per week, where a passion for customer service and making a difference is at the heart of everything we do.

We are seeking an individual who thrives in a fast-paced environment and enjoys creating positive experiences for visitors, clients, contractors, and colleagues. As the first point of contact, you will play a key role in delivering a welcoming, professional, and seamless service while supporting reception and pass office operations.
ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.

The Role

• Deliver a professional and welcoming reception service to all visitors, clients, contractors, and colleagues.
• Act as the primary point of contact, providing assistance, information, and directions as required.
• Coordinate visitor arrivals, including VIP guests, ensuring an exceptional customer experience.
• Manage visitor check-in procedures, ID verification, pass issuing, and visitor records.
• Support compliance with building security, emergency, and health and safety procedures.
• Maintain a clean, organised, and professional reception environment.
• Assist with booking systems, operational reporting, and general facilities support activities.
• Contribute to continuous improvement initiatives that enhance customer service and workplace experience.

About You

• Previous experience in a reception, front of house, or customer service role.
• Excellent communication and interpersonal skills.
• Experience managing telephone enquiries and busy reception areas.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Strong organisational skills with the ability to prioritise tasks effectively.
• A proactive, flexible, and professional approach.
• Passionate about delivering exceptional customer service and creating positive experiences.
• Comfortable working independently while contributing to a wider team.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.