Client Services Team Member (Foh)

Iss; England; On-site; GBP 21,000 - 32,000; Full time

Job summary

ISS is seeking an organised and proactive Front of House professional to support day-to-day operations of a multi-tenant building in the United Kingdom. The role combines reception, access control, security administration, room bookings and general office support to deliver a five-star visitor and tenant experience.

You will provide a professional, welcoming service, manage bookings and email enquiries, oversee access passes, coordinate contractor visits and assist with admin tasks.

Qualifications

• Previous experience in a corporate Front of House role is essential.
• An SIA licence would be advantageous.
• Proficiency in Microsoft Office applications, SharePoint, Microsoft Teams and Webex.
• Excellent verbal and written communication skills.
• Ability to communicate proactively and build customer confidence.
• Strong organisational skills with the ability to manage multiple responsibilities.
• A professional, customer-focused approach with excellent attention to detail.
• Willingness to learn, develop new skills and grow within the role.

Responsibilities

• Provide a professional and welcoming Front of House service to all visitors, clients, employees and directors.
• Manage Front of House operations within a multi-tenant building environment.
• Coordinate meeting room bookings, ensuring rooms are presented to a high standard and ready for use.
• Manage Front of House email inboxes and respond to enquiries in a timely manner.
• Oversee access control procedures, including activating access passes and issuing security fobs.
• Coordinate contractor visits and schedule on-site works to support smooth building operations.
• Provide administrative support, including arranging courier services and maintaining office supplies and stationery.
• Deliver switchboard and helpdesk cover as required while working collaboratively within a small team to ensure efficient service delivery.

Skills

Front of House experience

Customer service

Organisational skills

Communication skills

Proactive learner

Team player

Tools

Microsoft Office

SharePoint

Microsoft Teams

Webex

Job description

Job Description

We are looking for an organised and proactive individual to support the day-to-day operation of a multi-tenant building. This varied role combines reception, access management, security administration, room bookings and general office support, helping to deliver a seamless five-star experience for all visitors and tenants.

Key Responsibilities

• Provide a professional and welcoming Front of House service to all visitors, clients, employees and directors.
• Manage Front of House operations within a multi-tenant building environment.
• Coordinate meeting room bookings, ensuring rooms are presented to a high standard and ready for use.
• Manage Front of House email inboxes and respond to enquiries in a timely manner.
• Oversee access control procedures, including activating access passes and issuing security fobs.
• Coordinate contractor visits and schedule on-site works to support smooth building operations.
• Provide administrative support, including arranging courier services and maintaining office supplies and stationery.
• Deliver switchboard and helpdesk cover as required while working collaboratively within a small team to ensure efficient service delivery.

Professional and Personal Competencies/Qualifications

• Previous experience in a corporate Front of House role is essential.
• An SIA licence would be advantageous.
• Proficiency in Microsoft Office applications, SharePoint, Microsoft Teams and Webex.
• Excellent verbal and written communication skills.
• Ability to communicate proactively and build customer confidence.
• Strong organisational skills with the ability to manage multiple responsibilities.
• A professional, customer-focused approach with excellent attention to detail.
• Willingness to learn, develop new skills and grow within the role.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.