Receptionist

Iss; South Nutfield; On-site; GBP 17,000 - 21,000; Full time

Job summary

ISS is seeking a proactive receptionist to create a welcoming environment across the site. You will manage reception services, visitor registration, meeting room coordination, and uphold high workplace standards.

Ideal candidates are organised, detail-oriented, and capable of handling multiple tasks with professionalism. You will support security and health and safety procedures while delivering excellent customer service to clients and visitors.

Qualifications

• Experience in hotel or corporate reception or similar customer-facing environment.
• Excellent written and verbal communication with clients, visitors, and colleagues.
• Strong organisational skills with attention to detail and task prioritisation.
• Proficiency in Microsoft Word, Excel and PowerPoint; solid IT skills.
• Friendly, proactive, flexible and team-oriented attitude.
• Ability to work under pressure, use initiative and adapt to changing priorities.
• Discretion, integrity and professionalism at all times.
• Results-driven with commitment to high standards and client relations.

Responsibilities

• Deliver exceptional customer service and create memorable experiences.
• Be the primary contact for visitors, customers, and telephone enquiries.
• Handle visitor registration, access procedures, and pass preparation.
• Maintain a clean, organised reception area reflecting high standards.
• Coordinate meeting room bookings and hospitality needs; ensure readiness.
• Support workplace events and activities to foster engagement.
• Conduct site tours; liaise with teams to resolve issues promptly.
• Support security, health and safety procedures and visitor compliance.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Teamwork

Problem solving

Discretion

Professionalism

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

General IT skills

Job description

Job Description

This role is responsible for creating a welcoming environment, managing reception services, and ensuring a consistently high standard of customer care across the site.
We are looking for an organised and proactive individual who can effectively support workplace operations, visitor management, meeting room coordination, and site standards while maintaining professionalism, attention to detail, and a positive approach at all times.

Key Responsibilities

• Deliver exceptional customer service, creating memorable experiences and exceeding client expectations.
• Act as the primary point of contact for visitors, customers, and telephone enquiries, providing professional assistance and information.
• Manage visitor registration, access procedures, host notifications, and delegate pass preparation in line with site policies.
• Maintain a clean, organised, and professional reception area that reflects high workplace standards.
• Coordinate meeting room bookings, room setups, hospitality requirements, and daily meeting room readiness checks.
• Support workplace events, community initiatives, and activities that promote engagement and collaboration.
• Conduct site tours, identify maintenance or housekeeping issues, and liaise with relevant teams to ensure prompt resolution.
• Support security, health and safety procedures, including visitor compliance and emergency response protocols.

Professional and Personal Competencies/Qualifications

• Previous experience within hotel reception, corporate reception, or another customer-facing environment with a strong customer service focus.
• Excellent written and verbal communication skills with the ability to engage professionally with clients, visitors, and colleagues at all levels.
• Strong organisational skills, attention to detail, and the ability to prioritise tasks effectively.
• Proficiency in Microsoft Word, Excel, and PowerPoint, alongside strong general IT skills.
• Friendly, enthusiastic, proactive, and flexible approach with a positive team-oriented attitude.
• Ability to work under pressure, use initiative, adapt to changing priorities, and remain calm and professional.
• Demonstrates confidentiality, discretion, integrity, and professionalism at all times.
• Results-driven with a commitment to continuous improvement and maintaining high standards.
• Dedicated to building strong client relationships and consistently exceeding customer expectations.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.