Receptionist | University College London Hospitals NHS Foundation Trust

University College London Hospital; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading UK hospital is seeking a Receptionist to be the first point of contact for patients and visitors. The role involves checking in patients, registering them into the health records system, and providing administrative support to clinical teams. Ideal candidates will have excellent communication skills and a welcoming demeanor. This position offers the opportunity to work within a multidisciplinary team in a patient-focused environment.

Responsibilities

• Provide warm and friendly greetings to all patients and visitors.
• Ensure the patients are checked in for an appointment.
• Register patients on the Trust’s Electronic Health Records System (EHRS).
• Schedule and rebook appointments for patients.

Job description

The role of Receptionist is an integral part of the multidisciplinary team working in a patient facing clinical setting. The Receptionist is often the first point of face to face contact our patients have during their hospital visit. The post holder is required to welcome patients and visitors into the department, answering any queries and providing reassurance when needed. The Receptionist supports clinical colleagues in ensuring that the department runs smoothly and efficiently. In this role as well will incorporate our new T2 Ward where the successful candidate will also provide administrative support admitted patients in the early morning

Responsibilities

• Provide warm and friendly greetings to all patients and visitors in line with the outpatient clinic management SOP
• Ensure the patients are checked in for an appointment in line with the outpatient clinic management SOP
• Register patients on the Trust’s Electronic Health Records System (EHRS) where applicable
• Schedule and rebook appointments for patients in line with the Trust Elective Access Policy and (Referral to Treatment) RTT Targets, escalating to the team leader when necessary using the appointment management SOP where applicable.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

This advert closes on Thursday 20 Nov 2025