Receptionist - PT

F1 Arcade; Birmingham; On-site; Part time

Job summary

An innovative entertainment venue in Birmingham is looking for a part-time Receptionist to be the welcoming face for guests. The role involves greeting visitors, managing bookings, handling payments, and ensuring a memorable experience. Ideal candidates should be friendly and organized, enjoying a fast-paced hospitality environment. Responsibilities include managing guest inquiries, processing payments, and maintaining the reception area. This position offers a salary of £13.00 per annum plus service charge.

Qualifications

• Energetic and friendly person who enjoys interacting with guests.
• Strong organizational abilities to manage bookings and payments.
• Experience in hospitality is a plus.

Responsibilities

• Greet and welcome guests professionally as they arrive.
• Handle check-ins and check-outs efficiently.
• Answer phone and online enquiries about bookings.
• Provide guests with clear information about their experience.
• Process payments accurately and manage transactions.
• Maintain cleanliness and presentation at the reception area.
• Assist with group bookings and corporate events.
• Attend team meetings and contribute to team environment.

Skills

Friendly demeanor

Organizational skills

Ability to thrive in a fast-paced environment

Job description

Receptionist - PT

Birmingham

Salary: £13.00 per annum + SERVICE CHARGE

THE BRAND

At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non‑fans alike. F1® Arcade venues provide an immersive, state‑of‑the‑art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

Role Overview

As a Reception Team Member, you will be the “face” of F1 Arcade for many of our guests. Your role involves greeting visitors, checking them in, managing bookings/reservations, handling payments, and helping ensure every visitor has a smooth, fun, and memorable visit. The ideal candidate is friendly, energetic, organised, and thrives in a fast‑paced hospitality environment.

Key Responsibilities

• Greet and welcome all guests as they arrive — provide a warm, enthusiastic, and professional first impression.
• Handle check‑ins and check‑outs: process bookings or walk‑ins, allocate sessions or tables, extend bookings if needed.
• Manage phone and online enquiries: answer calls or messages, respond to questions about availability, booking, pricing, and services.
• Provide guests with clear information about their experience (e.g. explanation of simulator “driver profiles”, need for QR codes or safety/introduction procedures).
• Process payments accurately, record sales, handle cash/card transactions, and reconcile receipts if required.
• Liaise with kitchen, bar, or other venue teams (if applicable) to ensure timely service for food & drinks, and coordinate any pre‑orders or special requests.
• Maintain a clean, tidy, and welcoming reception and entrance area; uphold venue standards of hygiene, safety, and presentation at all times.
• Be attentive to guest needs, handle any guest concerns or issues during their visit with professionalism, and escalates to Duty/Reception Manager when necessary.
• Assist with bookings, walk‑ups, group bookings or corporate events as needed — ensuring smooth guest flow even during busy periods.
• Attend team meetings and training sessions; contribute positively to the team environment and support colleagues when needed.