Receptionist

GP Practice in Wales; Mold; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local medical practice in Mold is seeking a dedicated Medical Receptionist to support day-to-day operations. Responsibilities include providing a high standard of care on the phone and online, managing patient enquiries, and working with a supportive team. Ideal candidates are reliable, enthusiastic, and have experience in customer service or prior roles within the NHS. Join us in providing care to nearly 11,000 patients while ensuring smooth administrative operations. Competitive pay offered.

Qualifications

• Experience using computer-based systems and customer service skills.
• Previous GP or NHS experience is preferred.

Responsibilities

• Maintaining a high standard of patient care, on the telephone, or via online eConsult.
• Dealing with patient enquiries including registrations and explaining procedures.
• Collecting and recording dispensing fees, providing receipts.
• Ensuring the reception desk is attended at all times.
• Opening and closing premises when necessary.
• Working as part of a wider administrative team.

Skills

Customer service skills

Computer based systems experience

Job description

Our Medical Receptionists perform a varied range of duties in order to support the day to day operation of the Practice. As a Medical Receptionist, you will be the face and voice of our surgery.

Overview

Our Medical Receptionists perform a varied range of duties in order to support the day to day operation of the Practice. As a Medical Receptionist, you will be the face and voice of our surgery.

Responsibilities

• Maintaining a high standard of patient care, whether this be on the telephone, or via our online eConsult system.
• Deal with patient enquiries including registering patients, explaining surgery procedures and giving general advice relating to non-clinical issues.
• Collect and record dispensing/private fees and provide receipts where applicable.
• Making sure the reception desk is attended at all times.
• Opening and closing premises when necessary.
• Working as part of a wider administrative team.
• Any other duties appropriate to the post as designated by the Partners.

About us

Our team comprises of a brilliant and welcoming group of receptionists, administration staff, managers, doctors, nurses, healthcare assistants and a pharmacy team who are all here to help look after our patients in the local area.

Job responsibilities

Our Medical Receptionists perform a varied range of duties in order to support the day to day operation of the Practice. As a Medical Receptionist, you will be the face and voice of our surgery. There\'s a lot more to the role than just booking appointments. You will work closely with all our roles in the practice, GP\'s, managers, nurses, other clinical staff and of course the general public.

We are a practice with just under 11,000 patients. We are looking for someone to join us who is reliable, committed, enthusiastic, caring, who can work well under pressure and changing circumstances. You must be able to work as part of a team and act on your own initiative also.

Qualifications

Experience using computer based systems and customer service skills. Previous GP or NHS experience.

Disclosure and Barred Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.