Receptionist - Part Time

Iconic Hotels & Resorts

New Milton

Hybrid

GBP 16,000 - 19,000

Part time

3 days ago

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Benefits offered by this job

Staff accommodation

Free staff meals

Friends & Family rate at Iconic Luxury

25% discount on Food & Beverage

Discount on Spa treatment

Job summary

Chewton Glen is seeking a Receptionist to manage reception, cashiering and reservations within our luxury country hotel. The role focuses on efficient, profitable operations while ensuring guest needs are met with a highly personalised service.

You should have 4–5* hotel receptionist experience, be confident with Opera, and bring attention to detail, organisational skills and strong team communication. Staff accommodation and meals are provided, with discounts at Iconic Luxury Hotels.

Qualifications

Experience in a Receptionist role within a 4* or 5* hotel.
Experience using Opera.
Keen eye for detail, organisational skills and confident communication.
Polished personal presentation.

Responsibilities

Be confident and proud to ensure guest wellbeing, satisfaction and comfort within the department.
Use guest names at every available opportunity to personalise service.
Maintain a high standard of personal appearance and demeanour.
Have a good working knowledge of all hotel departments.
Understand and operate front office equipment (Opera, Paging Systems, Word, Email).
Assist with parking arrangements for arriving hotel and restaurant guests.

Skills

Guest service

Communication

Attention to detail

Teamwork

Tools

Opera

Job description

Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.

Aim of theReceptionistrole

To undertake the duties of Reception/Cashiering and Reservations, making sure that the Reception Department is efficient and profitable. To ensure that guest’s needs are met where possible and to assist with the general running and control of the department.

Responsibilities of theReceptionistrole

To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the department, and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel.
To establish a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity.
To take pride in maintaining a high standard in personal appearance and demeanour.
To have a good working knowledge of all departments of the Hotel.
To be confident in the full understanding of all equipment within the front office including Opera, Paging Systems, Word and Email.
To ensure all arriving Hotel and Restaurant guests’ cars are parked, if required.
To be familiar with all reservation tasks in order to cover this role if required, understanding teamwork and flexibility.
To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager – availability, prices and any restrictions.
To take pride in being well-informed of the ‘market; - all aspects of accommodation as well as traditional sales areas in F & B and other hotel services.
To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity.
To know and understand the current policies and procedures of the Hotel and Spa.
To take ownership and be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
To ensure correct hand-over procedure of day’s business with regard to cover and cashiering.
To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be confident with how to rectify these and explain fully, adjusting if necessary using you intuition and integrity.
To be aware of complaints/problems and bring them to the attention of the Reception Manager, Duty Manager and to offer assistance using your integrity.
All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.

Receptionist - About you

Experience in a Receptionist role within a 4* or 5* hotel would be desirable
Experience using Opera
You will have keen eye for detail, organisational skills and confident in communicating with the team

What's in it for you?