Hotel Receptionist

Thornbury Castle; Thornbury; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Birthday day off

Complimentary castle stay after prob

Training programmes

Staff and family rates

Recognition programmes

Uniform provided

Meals on duty

Free parking

Job summary

Thornbury Castle is seeking a Receptionist to join the Front Office Team in a 40-hour-per-week, full-time role. You will welcome guests, take reservations, manage check-ins/check-outs and help plan a memorable castle stay using Opera PMS.

The ideal candidate has experience in a similar 4* or higher establishment, strong IT skills (Excel/Word) and excellent English communication. Benefit: 28-day holiday, birthday day off, staff discounts, training and free parking.

Qualifications

• IT proficient with Excel and Word; experience with hotel PMS.
• Proficient in verbal and written English.
• Experience in a similar role in a 4* hotel or above.
• Ability to work across multiple projects and adapt accordingly.
• Strong organisational and customer service skills.
• Attention to detail and guest-focused.

Responsibilities

• Check guests in and out; take reservations and restaurant bookings.
• Welcome guests and provide information about the castle and services.
• Use Opera Front Office System to check in/out guests and take payments.
• Handle telephone and in-person queries regarding reservations and information.
• Escort guests to rooms and assist with luggage (no lift).

Skills

Customer service

English fluency

Multi-tasking

Guest empathy

Tools

Excel

Microsoft Word

Opera PMS

Job description

• Compensation: up to GBP 26436.80 - yearly

Company Description

Relais & Chateau at Thornbury Castle are seeking a Receptionist to join our professional and hardworking Front Office Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.

Job Description

• £26436.80per annum
• Full-time permanent position – 40 hours per week worked over 5 days on a rota basis, Monday to Sunday. (8-hourshifts between 7 am and 11 pm) Full flexibility required
• An additional share of service charge and tips (estimated 2.5 k per year)
• An enthusiastic, warm, and friendly professional with a passion for the hospitality industry.
• You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
• Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
• Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
• Use the Opera Front Office System to check in and check out guests and take payments.
• Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
• You will relish in providing guests with information about our incredible castle and the full hotel services, along with any activities that they can book in the local area
• Excellent communicator and listener with a creative and positive attitude, with the ability to address any of our guests’ requirements
• Respond to telephone and in-person queries regarding reservations, hotel information, and guest concerns in a timely fashion
• Reservations

Qualifications

• Experience in a similar role, ideally in a 4* or above establishment
• IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
• Proficient in verbal and written English
• Capability to work across multiple projects efficiently and adapt accordingly.
• A passion for excellent organisation and customer service skills
• Attention for details and proficiency in verbal and written English.
• Desire to exceed guest expectations.

Additional Information

• 28-day holiday including bank holidays
• Paid extra day off on your birthday
• Complimentary stay at the castle after 3 months probation period passed
• Training programmes via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Uniform and meals provided whilst on duty and free parking