Reception Supervisor

Beaverbrook; Leatherhead; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Full training and ongoing development

28 days’ annual leave including Bank/H

Discounted Food & Beverage

Pension, Life Insurance

Cycle to work scheme

Free parking

Job summary

Beaverbrook, a leading luxury country house hotel in Leatherhead, is seeking an experienced Reception Supervisor. You’ll be the most experienced receptionist on duty, leading the shift and supporting the team to deliver the guest experience.

You’ll greet guests, manage check‑in/check‑out, handle requests with warmth, train new starters, and work with Duty Managers to ensure smooth arrivals and departures. Opera Cloud is used for billing and profiles.

Qualifications

• Experience in Reception or luxury hospitality is essential.
• Strong communication and telephone etiquette.
• Comfort with training colleagues and leading shifts.

Responsibilities

• Welcome guests and handle check-in/check-out.
• Ensure smooth running of Reception during shifts.
• Train new starters and guide colleagues in systems and standards.
• Build rapport with guests and handle requests confidently.
• Provide warm, professional telephone service and accurate billing.

Skills

Reception experience

Customer service

Communication skills

Telephone etiquette

Leadership

Opera Cloud

Tools

Opera Cloud

Job description

Beaverbrook holds two MICHELIN Keys and is regarded as one
of the UK’s leading country house hotels. This is an exciting opportunity for
an experienced Receptionist who is ready to take the next step, develop their
leadership skills and build their career in luxury hospitality.

Reception is at the heart of the hotel and the Beaverbrook
guest experience. As Reception Supervisor, you’ll be the most experienced
Receptionist on duty, working hands‑on at the desk either independently or
alongside a colleague, while taking responsibility for supporting the team and overseeing the shift.

You’ll be one of the familiar faces our guests see
throughout their stay, leading by example and taking pride in making every
interaction feel warm, professional and personal. You’ll work closely with the Duty Managers and wider Estate teams to ensure the guest journey runs smoothly from arrival through to departure.

What you’ll be doing

• Welcoming guests,
  checking them in and out and being a friendly point of contact throughout
  their stay.
• Taking responsibility
  for the smooth running of Reception during your shift.
• Supporting and guiding
  colleagues and training new starters in our systems, standards and way of
  working.
• Building genuine rapport
  with guests and handling requests, queries and unexpected situations with
  confidence.
• Providing a warm and
  professional telephone service, with excellent telephone etiquette.
• Accurately processing
  billing and payments and keeping guest accounts correct.
• Keeping guest profiles,
  reservations and other information accurate and up to date.
• Completing clear and
  accurate handovers so important information is communicated between shifts and departments.
• Monitoring arrivals,
  departures, VIPs and business levels and helping the team prepare
  accordingly.
• Working closely with
  Porters, Guest Relations and departments across the Estate to ensure the guest journey runs smoothly.
• Leading by example and
  championing LQA standards.
• Supporting the Duty
  Manager with the daily operation and taking ownership of Reception when required.
• Using Opera Cloud and
  other systems confidently and accurately.

Who you are

You’ll already have experience in Reception or luxury
hospitality and be ready to take the next step in your career. You’ll be keen to develop your leadership skills while remaining hands‑on and very much part of the Reception team.

You’ll be warm, engaging and confident around people, with a
genuine desire to create a great experience for every guest. You’ll have excellent communication skills, good telephone etiquette and understand the importance of service that feels warm, professional and personal.

You’ll be highly organised, reliable and resilient, with
excellent attention to detail. You’ll be computer literate and confident using systems, with a methodical approach to processing information, updating profiles and ensuring billing and reservations are accurate.

You’ll be well‑presented and take pride in how you represent Beaverbrook. You’ll have high standards and the confidence to support, guide and train others. Most importantly, you’ll be a team player who enjoys being on the desk, working alongside colleagues and getting involved when things get busy.

Working at Beaverbrook

You’ll work 5 days out of 7, including weekends and Bank
Holidays.

Our usual Reception shifts are:

• 07:00–15:00
• 10:00–18:30
• 15:00–23:00

Flexibility across these shifts is essential.

Salary and benefits

Salary - £30,576 per annum, plus tronc.

As a member of the Beaverbrook team, you’ll receive:

• Full training and
  ongoing development
• Recognised
  qualifications and career development opportunities
• 28 days’ annual leave
  including Bank Holidays, rising by 1 day each year for 5 years
• Discounted Food &
  Beverage
• Hospitality Rewards App
  discounts
• Pension, Life Insurance
  and Sick Pay
• Long Service Awards
• Cycle to work scheme
• Up to £600 through our
  recommend a friend scheme
• Uniform
• Free parking
• Other local benefits