Reception Supervisor

Harri; Leatherhead; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Full training and development

Career development opportunities

28 days' annual leave

Discounted Food & Beverage

Pension

Job summary

Beaverbrook in Leatherhead, a luxury country house hotel, seeks an experienced Reception Supervisor to lead the front desk during shifts.

You'll develop your leadership skills, train new starters, manage guest check-in/out, and ensure a warm, professional guest journey, with Opera Cloud to support daily operations.

Qualifications

• Experience in Reception or luxury hospitality environments.
• Strong communication and guest service orientation.
• Ability to lead and train colleagues on shift.
• Comfort with handling queries and billing processes.

Responsibilities

• Welcoming guests, checking them in and out, and being a friendly point of contact during their stay.
• Overseeing the smooth running of Reception during your shift.
• Training new starters and guiding colleagues in systems, standards and procedures.
• Building rapport with guests and handling requests and unexpected situations with confidence.
• Providing warm, professional telephone service and maintaining excellent etiquette.
• Accurately processing billing and keeping guest accounts current.
• Maintaining up-to-date guest profiles and reservations.
• Delivering clear handovers between shifts and departments.

Skills

Reception experience

Luxury hospitality

Leadership potential

Communication skills

Telephone etiquette

Tools

Opera Cloud

Job description

Beaverbrook holds two MICHELIN Keys and is regarded as one of the UK's leading country house hotels. This is an exciting opportunity for an experienced Receptionist who is ready to take the next step, develop their leadership skills and build their career in luxury hospitality.

Reception is at the heart of the hotel and the Beaverbrook guest experience. As Reception Supervisor, you'll be the most experienced Receptionist on duty, working hands-on at the desk either independently or alongside a colleague, while taking responsibility for supporting the team and overseeing the shift.

You'll be one of the familiar faces our guests see throughout their stay, leading by example and taking pride in making every interaction feel warm, professional and personal. You'll work closely with the Duty Managers and wider Estate teams to ensure the guest journey runs smoothly from arrival through to departure.

What you'll be doing

• Welcoming guests, checking them in and out and being a friendly point of contact throughout their stay.
• Taking responsibility for the smooth running of Reception during your shift.
• Supporting and guiding colleagues and training new starters in our systems, standards and way of working.
• Building genuine rapport with guests and handling requests, queries and unexpected situations with confidence.
• Providing a warm and professional telephone service, with excellent telephone etiquette.
• Accurately processing billing and payments and keeping guest accounts correct.
• Keeping guest profiles, reservations and other information accurate and up to date.
• Completing clear and accurate handovers so important information is communicated between shifts and departments.
• Monitoring arrivals, departures, VIPs and business levels and helping the team prepare accordingly.
• Working closely with Porters, Guest Relations and departments across the Estate to ensure the guest journey runs smoothly.
• Leading by example and championing LQA standards.
• Supporting the Duty Manager with the daily operation and taking ownership of Reception when required.
• Using Opera Cloud and other systems confidently and accurately.

Who you are

You'll already have experience in Reception or luxury hospitality and be ready to take the next step in your career. You'll be keen to develop your leadership skills while remaining hands-on and very much part of the Reception team.

You'll be warm, engaging and confident around people, with a genuine desire to create a great experience for every guest. You'll have excellent communication skills, good telephone etiquette and understand the importance of service that feels warm, professional and personal.

You'll be highly organised, reliable and resilient, with excellent attention to detail. You'll be computer literate and confident using systems, with a methodical approach to processing information, updating profiles and ensuring billing and reservations are accurate.

You'll be well-presented and take pride in how you represent Beaverbrook. You'll have high standards and the confidence to support, guide and train others. Most importantly, you'll be a team player who enjoys being on the desk, working alongside colleagues and getting involved when things get busy.

Working at Beaverbrook

You'll work 5 days out of 7, including weekends and Bank Holidays.

Our usual Reception shifts are:

• 07:00-15:00
• 10:00-18:30
• 15:00-23:00

Flexibility across these shifts is essential.

Salary and benefits

Salary - £30,576 per annum, plus tronc.

As a member of the Beaverbrook team, you'll receive:

• Full training and ongoing development
• Recognised qualifications and career development opportunities
• 28 days' annual leave including Bank Holidays, rising by 1 day each year for 5 years
• Discounted Food & Beverage
• Hospitality Rewards App discounts
• Pension, Life Insurance and Sick Pay
• Long Service Awards
• Cycle to work scheme
• Up to £600 through our recommend a friend scheme
• Uniform
• Free parking
• Other local benefits