Receptionist & Member Services Champion (Part-Time)

Serco Limited; Birmingham; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Free gym membership for you and your I

Free safeguarding training and DBS

Free swimming lessons and holiday cl u

21 days' holiday plus bank holidays

6% employer matched pension

Training and development opportunities

Employee Assistance Programme

Retail discounts across 1,000+ outlets

More Leisure employee benefits

Job summary

Serco Limited, recruiting on behalf of Birmingham Community Leisure, seeks a Receptionist at Stechford Leisure Centre in Birmingham. The role is part-time (20 hours per week) with shifts across early mornings to evenings, including some weekends, supporting a welcoming reception and activities access.

You will handle front-of-house duties, payments, bookings, and promotional activities, contributing to a positive community experience and excellent customer service.

Qualifications

• Excellent customer service and communication skills.
• Confident using computer systems and digital applications.
• Comfortable working in a busy environment and managing multiple priorities.
• Able to remain calm and effective in challenging situations.

Responsibilities

• Welcome customers and provide a friendly, professional reception service both in person and over the telephone.
• Operate front-of-house systems, process payments, issue receipts, and comply with financial procedures.
• Balance daily income and support banking processes in accordance with established procedures.
• Manage facility bookings and respond to customer enquiries efficiently and accurately.
• Promote and sell the centre's products and services, including health and fitness memberships and swimming lessons.
• Support marketing activities by maintaining displays of promotional materials and assisting with promotional initiatives where required.

Skills

Customer service

Communication

IT literacy

Multitasking

Team player

Tools

POS systems

Payment processing

Job description

Serco Limited, recruiting on behalf of Birmingham Community Leisure, seeks a Receptionist at Stechford Leisure Centre in Birmingham. The role is part-time (20 hours per week) with shifts across early mornings to evenings, including some weekends, supporting a welcoming reception and activities access.

You will handle front-of-house duties, payments, bookings, and promotional activities, contributing to a positive community experience and excellent customer service.