Receptionist

Serco Limited; Birmingham; Presencial; GBP 15.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free gym membership for you and your I

Free safeguarding training and DBS

Free swimming lessons and holiday cl u

21 days' holiday plus bank holidays

6% employer matched pension

Training and development opportunities

Employee Assistance Programme

Retail discounts across 1,000+ outlets

More Leisure employee benefits

Descripción de la vacante

Serco Limited, recruiting on behalf of Birmingham Community Leisure, seeks a Receptionist at Stechford Leisure Centre in Birmingham. The role is part-time (20 hours per week) with shifts across early mornings to evenings, including some weekends, supporting a welcoming reception and activities access.

You will handle front-of-house duties, payments, bookings, and promotional activities, contributing to a positive community experience and excellent customer service.

Formación

• Excellent customer service and communication skills.
• Confident using computer systems and digital applications.
• Comfortable working in a busy environment and managing multiple priorities.
• Able to remain calm and effective in challenging situations.

Responsabilidades

• Welcome customers and provide a friendly, professional reception service both in person and over the telephone.
• Operate front-of-house systems, process payments, issue receipts, and comply with financial procedures.
• Balance daily income and support banking processes in accordance with established procedures.
• Manage facility bookings and respond to customer enquiries efficiently and accurately.
• Promote and sell the centre's products and services, including health and fitness memberships and swimming lessons.
• Support marketing activities by maintaining displays of promotional materials and assisting with promotional initiatives where required.

Conocimientos

Customer service

Communication

IT literacy

Multitasking

Team player

Herramientas

POS systems

Payment processing

Descripción del empleo

Location & Salary

Location: Stechford Leisure Centre, Birmingham, B33 8QN Salary: £13.45 per hour plus excellent benefits Schedule: Part‑time 20 hours per week various including 2 out of 4 weekends – working shifts between 6.15am – 10.30pm

About the Employer

At Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure

Birmingham Community Leisure encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

Role Overview

As a Receptionist, you'll be the first point of contact for customers visiting the centre. You'll help create a welcoming experience while supporting the smooth day‑to‑day operation of reception services. Through excellent customer care, promoting activities and services, and supporting access to leisure opportunities, you'll help make a positive impact on communities and contribute to healthier futures.

What You'll Do

• Welcome customers and provide a friendly, professional reception service both in person and over the telephone
• Operate front-of-house systems, process payments, issue receipts, and comply with financial procedures
• Balance daily income and support banking processes in accordance with established procedures
• Manage facility bookings and respond to customer enquiries efficiently and accurately
• Promote and sell the centre's products and services, including health and fitness memberships and swimming lessons
• Support marketing activities by maintaining displays of promotional materials and assisting with promotional initiatives where required

Requirements & Skills

• Excellent customer service and communication skills
• Confident using computer systems and digital applications
• Comfortable working in a busy environment and managing multiple priorities
• Able to remain calm and effective in challenging situations
• Experience working in a customer-facing leisure, hospitality, or service environment is desirable
• A positive team player who builds trust and takes pride in delivering great service

What We Offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and Checks

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Equality & Diversity

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.