Receptionist-Erdington

Serco; Birmingham; Presencial; GBP 15.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free gym membership for you and your 1

DBS checks

Free swimming lessons and holiday club

21 days' holiday plus bank holidays

Pension contributions

Training and development opportunities

Employee Assistance Programme

Retail discounts

More Leisure employee benefits

Descripción de la vacante

Serco is recruiting on behalf of Birmingham Community Leisure Trust to fill a Receptionist position at Erdington Leisure Centre in Birmingham. You will be the welcoming face, handling registrations, inquiries and bookings while promoting memberships and services that support healthier lives.

The role involves operating front‑of‑house systems, handling payments, and maintaining accurate records. You will work Sunday shifts every third week, contributing to a busy, customer‑facing environment and

Formación

• Excellent customer service and communication skills.
• Comfortable using computer systems and learning new digital processes.
• Able to remain calm and professional when working in a busy environment.
• Experience working with high volumes of customers in a customer-facing setting.
• A positive team player who takes pride in delivering great service and creating impactful solutions for customers.

Responsabilidades

• Welcome customers and provide excellent customer service both in person and over the telephone.
• Operate front‑of‑house systems, process payments, issue receipts and follow financial procedures.
• Balance daily income and support banking processes in line with established procedures.
• Manage facility bookings and assist customers with enquiries and service information.
• Promote and sell memberships, swimming lessons and other leisure services available across the Trust.
• Support marketing activities by displaying promotional materials and helping to raise awareness of services and activities.
• Follow health and safety procedures and contribute to a safe, clean and welcoming environment for all users.

Conocimientos

Customer service

Communication

Computer literacy

Cash handling

Team player

Herramientas

Front-of-house systems

Descripción del empleo

Receptionist

Location: Erdington Leisure Centre, Birmingham B24 9H

Salary: £13.45 per hour plus excellent benefits

Schedule: Working two Sundays out of three - Shifts 6.45am - 4pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure Trust.

Birmingham Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you'll be the welcoming face of the leisure centre, helping visitors access activities, memberships, swimming lessons and services that support healthier lives. You'll play an important role in creating positive experiences for customers while supporting the smooth day-to-day running of the facility. Your work will have purpose, helping to create a positive impact on communities and supporting a healthier future for local people.

What You’ll Do As a Receptionist

• Welcome customers and provide excellent customer service both in person and over the telephone.
• Operate front‑of‑house systems, process payments, issue receipts and follow financial procedures.
• Balance daily income and support banking processes in line with established procedures.
• Manage facility bookings and assist customers with enquiries and service information.
• Promote and sell memberships, swimming lessons and other leisure services available across the Trust.
• Support marketing activities by displaying promotional materials and helping to raise awareness of services and activities.
• Follow health and safety procedures and contribute to a safe, clean and welcoming environment for all users.

Does this sound like you?

• Excellent customer service and communication skills with the ability to build trust and positive relationships.
• Comfortable using computer systems and learning new digital processes.
• Able to remain calm and professional when working in a busy environment.
• Experience working with high volumes of customers in a customer-facing setting.
• A positive team player who takes pride in delivering great service and creating impactful solutions for customers.

What We Offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting And Checks

This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Our Inclusive Recruitment Commitment

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban the Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).