Receptionist

Serco Group Plc; Aylesbury; Presencial; GBP 12.000 - 18.000; A tiempo parcial

Descripción de la vacante

Leisure Solutions Community Trust is hiring a Receptionist at Aqua Vale Swimming and Fitness Centre in Aylesbury. You will be the first point of contact, greeting visitors and helping them access the facilities and services they need.

Responsibilities include front-desk duties, processing new memberships, promoting health and fitness services, handling cash, and supporting the team while maintaining a safe, welcoming environment. Part-time, weekend hours with an hourly rate of £8.84 to £12.71.

Formación

• Experience delivering strong customer service in a customer-facing environment.
• Ability to maintain accurate records.
• Confident in IT systems and Microsoft Office; able to learn new software quickly.
• Ability to stay calm under pressure and resolve queries effectively.
• Strong communication skills and a proactive approach.
• Flexible mindset to adapt and support the wider team.

Responsabilidades

• Provide excellent customer service face to face and over the telephone.
• Manage reception duties, ensuring smooth day-to-day operations.
• Process new memberships and manage new member enquiries.
• Promote health and fitness services and swimming lessons, and membership upgrades.
• Handle cash transactions and follow financial procedures accurately.
• Support colleagues across the team when required.
• Maintain a safe and compliant environment in line with policies and procedures.
• Build positive relationships with customers and stakeholders to deliver consistent service excellence.

Conocimientos

Customer service

IT literacy

Communication

Team support

Herramientas

Microsoft Office

Descripción del empleo

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust. Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you'll be the first point of contact for customers, creating a welcoming environment and helping people access the facilities and services they need. Through excellent customer care and professional support, you'll play an important role in delivering a positive impact on communities and helping more people enjoy active, healthy lifestyles.

What you'll do as a Receptionist

• Provide excellent customer service face to face and over the telephone
• Manage reception duties, ensuring smooth day-to-day operations
• Process new memberships and manage new member enquiries
• Promote health and fitness services and swimming lessons, and membership upgrades
• Handle cash transactions and follow financial procedures accurately
• Support colleagues across the team when required
• Maintain a safe and compliant environment in line with policies and procedures
• Build positive relationships with customers and stakeholders to deliver consistent service excellence

Experience delivering strong customer service in a customer-facing environment

• Ability to maintain accurate records
• Confident in the use of IT systems and Microsoft Office applications, with the ability to learn new software quickly.
• The ability to stay calm under pressure and resolve customer queries effectively
• Strong communication skills and a positive, proactive approach
• A flexible mindset, able to adapt to different situations and support the wider team

Location: Aqua Vale Swimming and Fitness Centre, Park St, Aylesbury HP20 1DX

Hourly Rate: £8.84 to 12.71 per hour plus excellent benefits

Schedule: Permanent, part-time weekend hours