Receptionist

Serco Group Plc; Sevenoaks; On-site; GBP 12,000 - 18,000; Part time

Job summary

Serco Group Plc is recruiting a Receptionist for Tunbridge Wells Sports Centre. You will be the friendly first point of contact, welcoming customers and assisting access to facilities and memberships.

The role is part-time, permanent, based in Tunbridge Wells with an hourly rate of £8.84–£12.71 and excellent benefits. You’ll handle memberships, cash, and customer queries while supporting the team.

Qualifications

• Experience delivering strong customer service in a customer-facing environment.
• Confident in handling cash and maintaining accurate records.
• Proficient with IT systems and Microsoft Office; quick to learn new software.
• Calm under pressure; able to resolve customer queries effectively.
• Strong communication and a proactive, flexible approach.
• Willing to adapt to different situations and support the wider team.

Responsibilities

• Provide excellent customer service face to face and over the telephone.
• Manage reception duties and day-to-day operations.
• Process new memberships and handle new member enquiries.
• Promote health and fitness services and swimming lessons, and upgrades.
• Handle cash transactions and follow financial procedures accurately.
• Support colleagues across the team when required.
• Maintain a safe and compliant environment in line with policies.
• Build positive relationships with customers and stakeholders.

Skills

Customer service

Cash handling

IT systems

Microsoft Office

Communication

Flexibility

Tools

IT systems

Microsoft Office

Job description

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust. Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you'll be the first point of contact for customers, creating a welcoming environment and helping people access the facilities and services they need. Through excellent customer care and professional support, you'll play an important role in delivering a positive impact on communities and helping more people enjoy active, healthy lifestyles.

What you'll do as a Receptionist

• Provide excellent customer service face to face and over the telephone
• Manage reception duties, ensuring smooth day-to-day operations
• Process new memberships and manage new member enquiries
• Promote health and fitness services and swimming lessons, and membership upgrades
• Handle cash transactions and follow financial procedures accurately
• Support colleagues across the team when required
• Maintain a safe and compliant environment in line with policies and procedures
• Build positive relationships with customers and stakeholders to deliver consistent service excellence

Experience delivering strong customer service in a customer-facing environment

• Confidence handling cash and maintaining accurate records
• Confident in the use of IT systems and Microsoft Office applications, with the ability to learn new software quickly.
• The ability to stay calm under pressure and resolve customer queries effectively
• Strong communication skills and a positive, proactive approach
• A flexible mindset, able to adapt to different situations and support the wider team

Location: Tunbridge Wells Sports Centre, St. Johns Road, Tunbridge Wells, TN4 9TX Hourly Rate: £8.84 to 12.71 per hour plus excellent benefits Schedule: Permanent, part-time hours (minimum 20 hours per week)