Receptionist & Guest Experience Pro | Career Growth

Crerar Hotel Group Limited; England; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Wagestream

Echo platform

Career development

Employee recognition and rewards

Exclusive staff discounts

Work in breathtaking locations

Job summary

Crerar Hotels is inviting applications for a Receptionist role across our Scotland and Lake District hotels. You'll be the friendly face at the front desk, delivering high-quality service, handling guest enquiries, answering calls and processing daily banking tasks, with familiarity of booking and CRM systems.

A professional appearance and strong communication are essential, with a can-do attitude and upselling confidence.

Qualifications

• Friendly, efficient and motivated team member.
• Excellent communication skills and professional appearance.
• Experience in hospitality is advantageous.
• Able to upsell hotel amenities confidently.
• Quick learner with a can-do attitude.

Responsibilities

• Deliver high-quality receptionist service to guests.
• Answer guest enquiries and manage front-desk communications.
• Handle telephone calls and booking enquiries.
• Assist with daily banking tasks and cash handling.
• Use hotel booking and CRM systems to update guest records.

Skills

Customer service

Communication

Phone manners

Upselling

Cash handling

CRM systems

Hospitality experience

Tools

Booking systems

Job description

Crerar Hotels is inviting applications for a Receptionist role across our Scotland and Lake District hotels. You'll be the friendly face at the front desk, delivering high-quality service, handling guest enquiries, answering calls and processing daily banking tasks, with familiarity of booking and CRM systems.

A professional appearance and strong communication are essential, with a can-do attitude and upselling confidence.