Hotel Receptionist

Scotsman; Aberdeen City; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

TRONC electronic tips

Wagestream

30% off of food and cinema tickets

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Port

Staff meals on duty

Flexible working opportunities

Career development through Scotsman Sc

Job summary

The Scotsman Group is Scotland’s leading hospitality operator, renowned for luxury venues across Edinburgh. We are seeking an experienced Hotel Receptionist to join our frontline team at a premier hotel.

As Hotel Receptionist, you will greet guests, handle bookings, input data accurately, and assist with guest enquiries and payments. Availability for evenings and weekends is essential, and prior experience with Opera or similar systems is desirable.

Qualifications

• Experience in a similar role.
• A great 'can do' attitude and enjoy working as part of a team in a social environment.
• Availability to work shifts, including evenings and weekends as per business needs.
• Previous experience of Opera or similar booking system is desirable.

Responsibilities

• Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
• Responsibility for accuracy of data input into the company booking system and charging accounts as required.
• Handling all guest enquiries and complaints in a professional manner.
• Ensuring all cash, charges, float and till procedures are correct and in accordance with company policy.

Skills

Experience in similar role

Can-do attitude

Team player

Shift flexibility

Opera booking system

Job description

Who we are?

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are looking for an experienced and talented Hotel Receptionistto join our fantastic venue.

The Scotsman is a luxury hotel which retains many original features, including luxurious floor to ceiling wood panelled rooms, grandiose marble staircase and stained glass windows.

Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens. If you are looking for a host venue for a truly standout event, we have a range of tastefully furnished and finished rooms and suites.

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.

The Role:

As Hotel Receptionist, your role will include:

• Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
• Responsibility for accuracy of data input into the company booking system and charging accounts as required.
• Handling all guest enquiries and complaints in a professional manner.
• Ensuring all cash, charges, float and till procedures are correct and in accordance with company policy.

The Person:

The ideal candidate will have:

• Experience in a similar role.
• A great 'can do' attitudeand enjoy working as part of a team in a social environment.
• Availability to work shifts, including evenings and weekends as per business needs.
• Previous experience of Opera or similar booking system is desirable.