Hotel Receptionist – Guest-First, Flexible Shifts, Growth

Dakota Hotels; Glasgow; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Staff discounts

Meals on duty

Uniforming

Job summary

Dakota Hotels in Glasgow is seeking a friendly receptionist with strong administration and guest service skills to welcome guests, handle check-in/out, reservations, and assist across departments.

You will work closely with all teams to maintain service standards, use the Front Office system, and contribute to a positive guest experience. A minimum of two years in hospitality preferred; flexible shifts and a proactive attitude are essential.

Qualifications

• The successful applicant will have 2+ years in hospitality, preferably hotel environments.
• Strong administration and ability to prioritise and work at pace.
• Excellent communication and a genuine people-person.

Responsibilities

• Carry out Reception duties: welcome guests, check in/out, handle ad hoc requests, and manage reservations.
• Provide consistent guest service aligned with our principles and values.
• Maintain comprehensive knowledge of Front Office computer systems and processes.
• Collaborate with all departments to ensure smooth operations and proactive support.
• Offer additional services to enhance guest experience (e.g., restaurant bookings, directions, room deliveries).

Skills

Guest services

Administration

Communication

Prioritisation

Tools

Property Management System

Job description

Dakota Hotels in Glasgow is seeking a friendly receptionist with strong administration and guest service skills to welcome guests, handle check-in/out, reservations, and assist across departments.

You will work closely with all teams to maintain service standards, use the Front Office system, and contribute to a positive guest experience. A minimum of two years in hospitality preferred; flexible shifts and a proactive attitude are essential.