Hotel Receptionist

Scotsman; City of Edinburgh; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

TRONC tips

Wagestream pay option

Discounts on food & cinema

Hotel & apartment discounts

Scotsman Perks portal

Staff meals on duty

Flexible working

Career development

Job summary

The Scotsman is a luxury hotel in Edinburgh, part of The Scotsman Group, seeking an experienced Hotel Receptionist to join our fantastic venue. You will welcome guests, manage enquiries and support the front desk team.

You will input data into the Opera booking system, handle guest charges, and contribute to a smooth, memorable stay. Availability for evenings and weekends is required; experience in hospitality and a team-focused, can-do attitude are essential.

Qualifications

• Experience in a similar role in hospitality.
• Willingness to work evenings and weekends.
• Experience with Opera or similar booking system is desirable.

Responsibilities

• Handle guest inquiries and complaints professionally.
• Input data into the booking system and charge accounts as required.
• Ensure cash, charges, float and till procedures are correct.

Skills

Experience in similar role

Team player

Evening/weekend availability

Customer service orientation

Tools

Opera booking system

Job description

Who we are?

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are looking for an experienced and talented Hotel Receptionistto join our fantastic venue.

The Scotsman is a luxury hotel which retains many original features, including luxurious floor to ceiling wood panelled rooms, grandiose marble staircase and stained glass windows.

Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens. If you are looking for a host venue for a truly standout event, we have a range of tastefully furnished and finished rooms and suites.

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.

The Role:

As Hotel Receptionist, your role will include:

• Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
• Responsibility for accuracy of data input into the company booking system and charging accounts as required.
• Handling all guest enquiries and complaints in a professional manner.
• Ensuring all cash, charges, float and till procedures are correct and in accordance with company policy.

The Person:

The ideal candidate will have:

• Experience in a similar role.
• A great 'can do' attitudeand enjoy working as part of a team in a social environment.
• Availability to work shifts, including evenings and weekends as per business needs.
• Previous experience of Opera or similar booking system is desirable.