Receptionist — Guest Experience Champion (Flexible Hours)

RBH; Dundee; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted hotel rates

Birthday leave

Maternity and parental leave

Course sponsorship

30% F&B discount

Refer a Friend £250

Flexible working

Wagestream pay

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a receptionist for our Dundee hotel to welcome guests and manage front-desk duties with warmth and professionalism.

You will handle check-ins, inquiries, and bookings, while sharing local recommendations and ensuring smooth operations across departments. The role suits a dynamic, guest-focused communicator who thrives in a lively hotel environment.

Qualifications

• A people person with a knack for making connections and guest experiences.
• Great communication skills for inquiries, coordinating with the team, and local knowledge.
• Detail-focused and organised to handle reservations and requests smoothly.
• A quick thinker who solves problems and keeps operations running smoothly.
• A team player with a flexible, ready-to-help attitude across departments.
• High energy and adaptability in a fast-paced hotel setting.

Responsibilities

• Be the first smile guests see and create a warm welcome.
• Handle check-ins, check-outs, and in-between with efficiency.
• Help guests with local brunch spots, sights, and experiences.
• Multitask across calls, bookings, and guest requests with a positive vibe.
• Keep the front desk welcoming and organised.
• Coordinate with housekeeping and maintenance to prepare rooms.
• Go above and beyond to delight guests with thoughtful touches.

Skills

People skills

Communication

Detail orientation

Problem solving

Team player

Adaptable

Job description

RBH Hospitality Management is seeking a receptionist for our Dundee hotel to welcome guests and manage front-desk duties with warmth and professionalism.

You will handle check-ins, inquiries, and bookings, while sharing local recommendations and ensuring smooth operations across departments. The role suits a dynamic, guest-focused communicator who thrives in a lively hotel environment.