Guest Experience Specialist — Flexible Hours

Holiday Inn Express Limehouse; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &/

Birthday leave on anniversary of hire

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (£250 per refer,

Flexible working arrangements

Wagestream: access earned wages

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is looking for a guest service assistant to welcome guests and ensure a smooth arrival and stay at our London hotel. You will be the friendly face at check-in, handle inquiries, and coordinate with teams.

You will process bookings, payments, and provide local recommendations, while maintaining a sharp eye for detail and a positive, can-do attitude in a fast-paced environment. Join a diverse, supportive team with flexible working arrangements and a focus on guest

Qualifications

• Welcoming personality with ability to connect with guests.
• Strong communication skills for guest interaction and teamwork.
• Attention to detail in guest needs and reservations.
• Problem-solver with positive attitude.
• Team spirit and flexibility to support operations.
• High energy and adaptability in a fast-paced environment.

Responsibilities

• Welcome guests and create a memorable first impression from check-in to check-out.
• Handle check-ins, check-outs, and guest services with ease.
• Answer guest questions and provide directions to local attractions.
• Process bookings and payments accurately.
• Coordinate with housekeeping and maintenance to fulfill requests.
• Keep the front desk inviting and professional.
• Manage calls, emails, and reservations efficiently.
• Go the extra mile for special requests to enhance stays.

Skills

Welcoming personality

Communication skills

Attention to detail

Problem-solver

Team spirit

High energy

Job description

RBH Hospitality Management is looking for a guest service assistant to welcome guests and ensure a smooth arrival and stay at our London hotel. You will be the friendly face at check-in, handle inquiries, and coordinate with teams.

You will process bookings, payments, and provide local recommendations, while maintaining a sharp eye for detail and a positive, can-do attitude in a fast-paced environment. Join a diverse, supportive team with flexible working arrangements and a focus on guest