Receptionist / Facilities Coordinator

J Murphy & Sons Limited; Lowton St Luke's; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading engineering firm in Lowton St Luke's seeks a Receptionist/Facilities Coordinator. The role is pivotal in managing the switchboard, organizing meeting rooms, and providing support for office operations. Ideal candidates will have previous reception experience, strong customer service skills, and proficiency in IT. Join a collaborative team focused on employee development and a positive work-life balance.

Qualifications

• Experience working within a corporate environment at front of house.
• Previous reception or hospitality experience required.
• Ideally previous exposure to Facilities Management processes.

Responsibilities

• Operate the central switchboard from reception.
• Manage desk and meeting room bookings.
• Meet and greet all visitors.

Skills

Strong customer service skills

Communication skills

IT Skills (Outlook, Excel, Word)

Teamwork

Proactive and hands-on

Job description

Murphy is recruiting for a Receptionist/Facilities Coordinator to work at the Stone Cross office WA3 3JD. Operating in the United Kingdom, Ireland, Canada and the USA, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. So that our teams out on projects can run smoothly it is vital that we have robust support functions in place.

We are committed to fostering an engaging and collaborative work environment in which each person's career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work‑life balance.

The Reception/Facilities Coordinator reports directly to the Facilities Manager; this role will be based at our office in Stone Cross (WA3 3JD).

The primary function of the Reception/Facilities Coordinator is to act as a local point of contact and will be responsible for operating the central switchboard system, managing desk and meeting room bookings, directing visitors and mail/post room and controlling the FM activities.

A day in the life of a Murphy Reception/Facilities Coordinator

• Operation of central switchboard from the reception, meet and greet all visitors
• Directing guests and contractors to areas of work or meeting locations.
• Management of inbound/outbound post and all other deliveries that arrive in reception and contacting the relevant people
• Management of desk and a busy meeting room booking system
• Ensuring that meeting rooms are kept presentable when not in use
• Ensure that the building is ready for a busy day, gates unlocked, coffee machines full, parking rules adhered to, charging bays, everywhere is in working order.
• Management of FM helpdesk function for location
• Provision of daily and weekly status reports for office (occupancy, call volume, helpdesk tickets, FM/Building services compliance checks and AOB)
• Management of local office consumables, including orders for meetings and stationary orders
• Oversight of service standards from key framework providers such as (cleaning, security, maintenance, catering)
• Raising orders through procurement where required
• Control of contractors, including booking and arranging works with site
• Maintaining the site FM logbook
• Control of safe working practices via in house H&S team

Experience & Qualifications

• Experience of working within a corporate environment at front of house.
• Must have previous reception or hospitality experience along with strong customer service and communication skills.
• Ideally previous exposure of Facilities Management processes.
• IT Skills, including Outlook, Excel and Word.
• Ability to work as part of a team with a professional, friendly and welcoming attitude.
• Pro‑active and hands‑on with the ability to show initiative.
• Ideally live locally and drive.