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Serco Limited; Oswestry; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Free gym membership

DBS checks

Holiday clubs

6% pension contribution

Training opportunities

Employee Assistance Programme

Job summary

Serco Limited is recruiting a Receptionist for Oswestry Leisure Centre on a part-time basis. You will warmly welcome customers, provide information about facilities and services, and deliver high-quality service at the front desk, in person or by phone.

The role involves supporting day-to-day reception operations, handling cash, promoting activities, and following health and safety procedures. It is offered as a permanent part-time position with 10 or 12 hours per week, on a two-week rota with

Qualifications

• Experience delivering excellent customer care in a customer-facing environment or over the telephone.
• Confident handling cash and maintaining accurate records.
• Calm, professional and approachable, even when working under pressure.

Responsibilities

• Welcome customers and provide accurate information about the facility, programmes and services available.
• Deliver excellent customer service through both face-to-face and telephone interactions.
• Assist with day-to-day reception operations, including supporting reception activities in the absence of the Head Receptionist.
• Handle cash transactions accurately and follow all company financial procedures and cashing-up processes.
• Promote additional services and activities where appropriate, helping customers make the most of the facility's offerings.
• Follow health and safety procedures and company policies, maintaining high standards at all times.

Skills

Customer service

Cash handling

Excellent communication

Team player

Job description

Location: Oswestry Leisure Centre, SY11 4QB Hourly Rate: £8 to £12.71 plus excellent benefits Schedule: Permanent, Part-time, 10 or 12 hours per week, mixture of early and late shifts on 2-week rota, typical shift times are 6am to 2pm, 1pm to 7.30pm or 3pm to 9.45pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust.

Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you'll be one of the first people customers meet when they visit the facility. You'll provide a warm welcome, helpful information, and excellent service, helping create positive experiences that encourage community participation in health and wellbeing activities. Your work has purpose, supporting a trusted environment where customers feel valued, informed, and motivated to return while contributing to a positive impact on communities. Based on the role profile, the position involves delivering customer service face to face and over the telephone while supporting the smooth day-to-day operation of reception services.

What you’ll do as a Receptionist

• Welcome customers and provide accurate information about the facility, programmes and services available.
• Deliver excellent customer service through both face-to-face and telephone interactions.
• Assist with day-to-day reception operations, including supporting reception activities in the absence of the Head Receptionist.
• Handle cash transactions accurately and follow all company financial procedures and cashing-up processes.
• Promote additional services and activities where appropriate, helping customers make the most of the facility's offerings.
• Follow health and safety procedures and company policies, maintaining high standards at all times.

Does this sound like you?

• Experience delivering excellent customer care in a customer-facing environment or over the telephone.
• Confident handling cash and maintaining accurate records.
• Calm, professional and approachable, even when working under pressure.
• Able to think quickly, solve problems and adapt to changing situations.
• Committed to building trust, delivering high standards and making a positive impact for customers and colleagues.

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 25 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Location: Oswestry Leisure Centre, SY11 4QB Hourly Rate: £8 to £12.71 plus excellent benefits Schedule: Permanent, Part-time, 10 or 12 hours per week, mixture of early and late shifts on 2-week rota, typical shift times are 6am to 2pm, 1pm to 7.30pm or 3pm to 9.45pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust.

Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you'll be one of the first people customers meet when they visit the facility. You'll provide a warm welcome, helpful information, and excellent service, helping create positive experiences that encourage community participation in health and wellbeing activities. Your work has purpose, supporting a trusted environment where customers feel valued, informed, and motivated to return while contributing to a positive impact on communities. Based on the role profile, the position involves delivering customer service face to face and over the telephone while supporting the smooth day-to-day operation of reception services.

What you’ll do as a Receptionist

• Welcome customers and provide accurate information about the facility, programmes and services available.
• Deliver excellent customer service through both face-to-face and telephone interactions.
• Assist with day-to-day reception operations, including supporting reception activities in the absence of the Head Receptionist.
• Handle cash transactions accurately and follow all company financial procedures and cashing-up processes.
• Promote additional services and activities where appropriate, helping customers make the most of the facility's offerings.
• Follow health and safety procedures and company policies, maintaining high standards at all times.

Does this sound like you?

• Experience delivering excellent customer care in a customer-facing environment or over the telephone.
• Confident handling cash and maintaining accurate records.
• Calm, professional and approachable, even when working under pressure.
• Able to think quickly, solve problems and adapt to changing situations.
• Committed to building trust, delivering high standards and making a positive impact for customers and colleagues.

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 25 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Receptionist

Company: Serco Limited

Salary: £8-12.71 per hour

Hours: Part-time

Location: Oswestry, SY11 4QB

Job type: Permanent

Posting date: 1 Oct 2026

Closing date: 31 Oct 2026

Summary

Serco Limited

Receptionist

Location: Oswestry Leisure Centre, SY11 4QB Hourly Rate: £8 to £12.71 plus excellent benefits Schedule: Permanent, Part-time, 10 or 12 hours per week, mixture of early and late shifts on 2-week rota, typical shift times are 6am to 2pm, 1pm to 7.30pm or 3pm to 9.45pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust.

Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you'll be one of the first people customers meet when they visit the facility. You'll provide a warm welcome, helpful information, and excellent service, helping create positive experiences that encourage community participation in health and wellbeing activities. Your work has purpose, supporting a trusted environment where customers feel valued, informed, and motivated to return while contributing to a positive impact on communities. Based on the role profile, the position involves delivering customer service face to face and over the telephone while supporting the smooth day-to-day operation of reception services.

What you’ll do as a Receptionist

• Welcome customers and provide accurate information about the facility, programmes and services available.
• Deliver excellent customer service through both face-to-face and telephone interactions.
• Assist with day-to-day reception operations, including supporting reception activities in the absence of the Head Receptionist.
• Handle cash transactions accurately and follow all company financial procedures and cashing-up processes.
• Promote additional services and activities where appropriate, helping customers make the most of the facility's offerings.
• Follow health and safety procedures and company policies, maintaining high standards at all times.

Does this sound like you?

• Experience delivering excellent customer care in a customer-facing environment or over the telephone.
• Confident handling cash and maintaining accurate records.
• Calm, professional and approachable, even when working under pressure.
• Able to think quickly, solve problems and adapt to changing situations.
• Committed to building trust, delivering high standards and making a positive impact for customers and colleagues.

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 25 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.