Receptionist (CAT 2 Ophthalmology)

The Methodist Church in Britain; Reading; On-site; GBP 21,000 - 24,000; Full time

Job summary

The Royal Berkshire NHS Foundation Trust is seeking a Band 2 receptionist for the ophthalmology outpatient clinics within the Head and Neck Directorate. The role involves greeting patients, preparing clinic files, and acting as the first point of contact for Eye Casualty and clinic patients.

You will book follow-ups, perform administrative tasks, and work closely with medical, nursing and secretarial staff to keep the department running smoothly.

Qualifications

• GCSE English and Maths or equivalent required.
• Reception experience in a customer service setting preferred.
• Experience in NHS administrative environment desirable.

Responsibilities

• Welcome patients and visitors into the outpatient departments
• Prepare patient files for clinic appointments
• Act as first point of contact for patients attending clinic or Eye Casualty
• Arrange follow-up appointments for patients before they leave the department
• Carry out complex administrative functions
• Take ownership of escalated administrative issues where appropriate
• Work in close partnership with medical, nursing and secretarial staff to keep the outpatients department running smoothly

Skills

Customer service

Microsoft Office

Multi-tasking

Education

GCSE English & Maths

Job description

This Band 2 receptionist post sits in the ophthalmology outpatient clinics of the Royal Berkshire NHS Foundation Trust's Head and Neck Directorate. The role centres on greeting patients, preparing clinic files and acting as first contact for Eye Casualty and clinic patients, including booking follow-ups before they leave. The post is full-time at 37.5 hours a week on shifts between 08:00 and 17:00, though these can change with service needs. Candidates need customer service reception experience and prior work in an NHS administrative setting.

What the job involves

• Welcome patients and visitors into the outpatient departments
• Prepare patient files for clinic appointments
• Act as first point of contact for patients attending clinic or Eye Casualty
• Arrange follow-up appointments for patients before they leave the department
• Carry out complex administrative functions
• Take ownership of escalated administrative issues where appropriate
• Work in close partnership with medical, nursing and secretarial staff to keep the outpatients department running smoothly

Qualifications

• GCSE (or equivalent) or above in English Language and Maths

Experience

• Reception experience within a customer service setting
• Call centre experience
• Experience within an NHS administrative environment

Skills & knowledge

• Knowledge of Microsoft packages
• Strong customer service skills
• Willingness to multi-task under challenging and busy conditions