Ophthalmology Receptionist

FHFT Education Academy; Camberley; On-site; GBP 24,000 - 29,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking a motivated Receptionist for the Ophthalmology Department at Frimley Park Hospital. You will be the main point of contact for patients and staff, handling calls, booking appointments, and maintaining records in a fast-paced outpatient setting.

The role involves rotating shifts from 8am to 5pm, ensuring a professional and friendly service, and supporting the smooth operation of the Eye Treatment Centre.

Qualifications

• GCSE English and Maths pass or equivalent.
• Experience dealing with the public/customer service.
• Good IT skills with Microsoft Office; knowledge of NHS PAS would be a plus.

Responsibilities

• Handle front-line reception duties in Ophthalmology.
• Answer phone calls and manage enquiries.
• Book follow-up appointments and process outstanding bookings.
• Provide general front-line administrative support to the team.
• Cover rotating shifts between 8am and 5pm as required.

Skills

Customer service

Clerical experience

IT skills

Education

GCSE English and Maths

Tools

Outlook

Word

Excel

Job description

Main area Admin Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Rotating shifts (hours ranging from 8am starts and 5pm finishes) Job ref 151-ZT132

Site Frimley Park Hospital Town Frimley, Camberley Salary £26,618 per annum incl HCAS Salary period Yearly Closing 01/11/2026 23:59

Job overview

We are seeking a motivated and professional Receptionist to join our dynamic reception team within the Ophthalmology Department at Frimley Park Hospital. This is an excellent opportunity for an individual who thrives in a fast-paced, high-demand environment and is committed to delivering exceptional administrative support.

As a key point of contact for both clinical staff and patients, the successful candidate will play a vital role in ensuring the smooth operation of our reception area. You will handle a range of responsibilities, including managing telephone enquiries, coordinating appointments and maintaining accurate records.

We are looking for someone who is detail-oriented, well-organised, and enthusiastic, with strong interpersonal and time management skills. The ability to remain professional and composed under pressure is essential.

Main duties of the job

The post holder will be working on the front line Ophthalmology Reception in the Eye Treatment Centre at Frimley Park Hospital.

We are looking for someone to cover Rotating shifts hours ranging from 8am starts and 5pm finishes

This will involve direct contact with patients, answering phone calls, booking follow up appointments for the day as well as processing appointments outstanding from the day before and general front line admin support. There is a rotation within the reception team to cover the emergency clinic (still based in the Eye Treatment Centre) and book their appointments.

The post holder will be responsible for supporting the provision of a seamless service to patients and staff. The post holder will provide a high quality service to all customers both internal and external to the Trust ensuring reception support in the outpatient area is efficient, with all patients and visitors greeted in a friendly and polite manner.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Detailed job description and main responsibilities

For a full list of tasks and responsibilities please refer to the job description and person specification.

We reserve the right to close this vacancy early if sufficient applicants have been received

Person specification

Experience

• Dealing with the public/customer service.
• Previous clerical experience.

Qualifications

• GCSE English and Maths pass or equivalent.

Specific competencies for the role

• Good administrative skills, organised, methodical with good attention to detail.
• Good verbal and written communication skills.
• Ability to multi task.
• Able to remain calm under pressure when working in a busy environment.
• Experience of working with the general public.
• Good IT skills. Microsoft packages including Outlook, Word, and Excel.
• Knowledge of the NHS.
• Knowledge/use of PAS.
• Knowledge/use of E referrals (formerly choose and book).

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Th rough our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. We would advise that you complete and submit your application in good time to avoid disappointment.