Ophthalmology Receptionist

The Methodist Church in Britain; Camberley, Frimley; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Development opportunities

Flexible working patterns

Job summary

The Eye Treatment Centre at Frimley Park Hospital, part of Frimley Health NHS Foundation Trust, is recruiting for a receptionist to manage front-line duties. You will greet patients and visitors, handle enquiries by phone and in person, and book follow-up and outstanding appointments with precise record-keeping.

Shifts rotate across the day, with coverage of the emergency clinic bookings. The role requires GCSE English and Maths, clerical experience, and a patient-friendly approach in a busy

Qualifications

• GCSE English and Maths at pass grade or equivalent.
• Experience dealing with the public is required.
• Previous clerical experience is desirable.

Responsibilities

• Front-line reception work in the Eye Treatment Centre, greeting patients and visitors in a friendly, polite manner
• Answering telephone calls and enquiries from patients and staff
• Booking follow-up appointments for the day
• Processing appointments outstanding from the previous day
• Coordinating appointments and maintaining accurate records
• General front-line administrative support
• Rotating within the reception team to cover the emergency clinic and book its appointments
• Providing a high-quality, efficient service to internal and external customers in outpatient reception
• Supporting a seamless service for patients and staff

Skills

Administrative skills

Communication skills

Multitask

IT skills

Education

GCSE English and Maths

Tools

Outlook

Word

Excel

Job description

This receptionist post sits on the front-line desk of the Ophthalmology Department at Frimley Park Hospital's Eye Treatment Centre, for Frimley Health NHS Foundation Trust. The work centres on handling patient and clinical staff enquiries by phone and in person, booking follow-up and outstanding appointments, and keeping records accurate. Shifts rotate across 8am starts and 5pm finishes, and reception staff take turns covering the emergency clinic's bookings. Candidates need GCSE English and Maths, previous clerical experience and experience of working with the public.

What the job involves

• Front-line reception work in the Eye Treatment Centre, greeting patients and visitors in a friendly, polite manner
• Answering telephone calls and enquiries from patients and staff
• Booking follow-up appointments for the day
• Processing appointments outstanding from the previous day
• Coordinating appointments and maintaining accurate records
• General front-line administrative support
• Rotating within the reception team to cover the emergency clinic and book its appointments
• Providing a high-quality, efficient service to internal and external customers in outpatient reception
• Supporting a seamless service for patients and staff

What’s required

Qualifications

• GCSE English and Maths at pass grade or equivalent

Experience

• Experience of dealing with the public or in customer service
• Previous clerical experience

Skills & knowledge

• Good administrative skills, organised and methodical with attention to detail
• Good verbal and written communication skills
• Ability to multitask
• Able to stay calm under pressure in a busy environment
• Good IT skills, including Outlook, Word and Excel

Nice to have

• Knowledge of the NHS
• Knowledge or use of PAS
• Knowledge or use of e-Referrals (formerly Choose and Book)
• Knowledge or use of the Enlighten self check-in system

What’s offered

• First-class development opportunities for all staff
• Training in professional, management, leadership and clinical skills
• Support for a healthy work-life balance
• Encouragement to apply for flexible working patterns