Ophthalmology Outpatient Receptionist & Admin Coordinator

The Methodist Church in Britain; Reading; Vor Ort; GBP 21.000 - 24.000; Vollzeit

Zusammenfassung

The Royal Berkshire NHS Foundation Trust is seeking a Band 2 receptionist for the ophthalmology outpatient clinics within the Head and Neck Directorate. The role involves greeting patients, preparing clinic files, and acting as the first point of contact for Eye Casualty and clinic patients.

You will book follow-ups, perform administrative tasks, and work closely with medical, nursing and secretarial staff to keep the department running smoothly.

Qualifikationen

• GCSE English and Maths or equivalent required.
• Reception experience in a customer service setting preferred.
• Experience in NHS administrative environment desirable.

Aufgaben

• Welcome patients and visitors into the outpatient departments
• Prepare patient files for clinic appointments
• Act as first point of contact for patients attending clinic or Eye Casualty
• Arrange follow-up appointments for patients before they leave the department
• Carry out complex administrative functions
• Take ownership of escalated administrative issues where appropriate
• Work in close partnership with medical, nursing and secretarial staff to keep the outpatients department running smoothly

Kenntnisse

Customer service

Microsoft Office

Multi-tasking

Ausbildung

GCSE English & Maths

Jobbeschreibung

The Royal Berkshire NHS Foundation Trust is seeking a Band 2 receptionist for the ophthalmology outpatient clinics within the Head and Neck Directorate. The role involves greeting patients, preparing clinic files, and acting as the first point of contact for Eye Casualty and clinic patients.

You will book follow-ups, perform administrative tasks, and work closely with medical, nursing and secretarial staff to keep the department running smoothly.