Receptionist (CAT 2 Ophthalmology)

Royal Berkshire; Reading; Hybrid; GBP 21,000 - 24,000; Full time

Job summary

The Royal Berkshire NHS Foundation Trust is seeking a Band 2 Receptionist to join the Ophthalmology outpatient reception. This full-time post is 37.5 hours per week, with current patterns 08:00-16:00, 08:30-16:30 and 09:00-17:00.

You will welcome patients, prepare files for clinic, be the first point of contact for Clinic or Eye Casualty, and arrange follow-up appointments. Strong customer service and the ability to multi-task in a busy environment are essential.

Qualifications

• Reception experience within a customer service setting
• Call centre experience
• Experience within an NHS administrative environment

Responsibilities

• Welcoming patients into the departments and preparing patient files for clinic appointments
• First point of call for patients attending Clinic or Eye Casualty
• Arrange follow-up appointments and escalate issues as needed

Skills

Customer service

Multi-tasking

Communication

Education

GCSE English Language & Maths

Tools

Microsoft Office

Job description

Band 2 Receptionist (CAT 2 Ophthalmology)

This is a full-time post for 37.5 hours per week.

Current working patterns are 08:00-16:00, 08:30-16:30 and 09:00-17:00. These are subject to change depending on service requirements.

The Royal Berkshire NHS Foundation Trust, Head and Neck Directorate is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception teams.The team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.

Main duties of the job

Duties include welcoming patients into the departments, preparing patient files for clinic appointments, being the first point of call for patients attending Clinic or Eye Casualty and arranging follow-up appointments for patients before they leave the department.The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust "CARE" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details of the job role.

Person Specification

Education / Qualifications

• GCSE (or equivalent) or above in English Language and Maths
• Knowledge of Microsoft packages

Experience

• Reception experience within a customer service setting
• Call centre experience
• Experience within an NHS administrative environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.