Receptionist - Outpatient Services

The Methodist Church in Britain; South Shields; On-site; GBP 21,000 - 24,000; Full time

Job summary

Dartford and Gravesham NHS Trust is seeking a Band 2 receptionist for Main Outpatients to assist with clinic administration across Trust sites. You will welcome patients, verify demographics, and manage discharge and follow-up bookings, ensuring smooth throughput of clinics and accurate PAS record-keeping.

The role requires good English and Maths, strong interpersonal and communication skills, and the ability to work with patients with additional needs in a busy environment.

Qualifications

• Good general education including English and Maths.

Responsibilities

• Act as designated receptionist for a named clinician, responsible for all clinic administration
• Prepare and store case notes so they are available before clinic starts
• Welcome patients, check their demographics, and receive and discharge them
• Book patients out after consultation and arrange follow-up appointments and transport
• Reconcile each clinic at session end, actioning did-not-attends and cancellations
• Keep health records safe at all times and track them to the correct location on PAS
• Liaise with medical staff, clinicians, health records staff and other departments
• Help patients, carers and relatives with enquiries and complaints, referring to a clinic nurse or Sister when needed
• Help maintain a safe environment and report accidents and incidents to the Team Leader
• Work across outpatient clinics on all Trust sites as required
• Ensure material resources are available for clinic sessions and use resources appropriately
• Maintain department performance standards, report shortfalls, and help implement policies

Skills

Computer literacy

Interpersonal skills

Verbal communication

Written communication

Organisational skills

MS Word

MS Excel

MS Outlook

Education

General education including English and Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A Band 2 receptionist post in Main Outpatients at Dartford and Gravesham NHS Trust, running designated clinics across Trust sites. Core work covers preparing case notes, welcoming and discharging patients, booking follow-ups and transport, and reconciling clinics after sessions. The fast-paced setting means working unsupervised with patients who have additional needs. Visa sponsorship is not available, so applicants must already hold the right to work.

What the job involves

• Act as designated receptionist for a named clinician, responsible for all clinic administration
• Prepare and store case notes so they are available before clinic starts
• Welcome patients, check their demographics, and receive and discharge them
• Book patients out after consultation and arrange follow-up appointments and transport
• Reconcile each clinic at session end, actioning did-not-attends and cancellations
• Keep health records safe at all times and track them to the correct location on PAS
• Liaise with medical staff, clinicians, health records staff and other departments
• Help patients, carers and relatives with enquiries and complaints, referring to a clinic nurse or Sister when needed
• Help maintain a safe environment and report accidents and incidents to the Team Leader
• Work across outpatient clinics on all Trust sites as required
• Ensure material resources are available for clinic sessions and use resources appropriately
• Maintain department performance standards, report shortfalls, and help implement policies

Qualifications

• Good general education including English and Maths

Experience

• Experience working in a customer-focused environment
• Knowledge and experience in an acute or primary care setting

Skills & knowledge

• Computer literacy and keyboard skills
• Knowledge of admin processes
• Confident using Microsoft Word, Excel and Outlook
• Excellent interpersonal skills
• Excellent verbal and written communication
• Excellent organisational skills

Checks & eligibility

• Right to work in the UK without visa sponsorship

Other

• Works on own initiative or as part of a team
• Prioritises own workload

Nice to have

• NVQ level 2
• Previous reception experience
• Previous NHS clerical experience
• Customer service experience