Receptionist/Care Navigator/Administrator

Dr A Sinha; Grimsby; On-site; GBP 18,000 - 24,000; Part time

Job summary

A local medical practice in Grimsby seeks a motivated Receptionist/Administrator. The role involves handling appointments, general inquiries, and providing excellent service to patients and medical staff. Candidates should possess strong communication skills, basic IT knowledge, and experience in customer service. Flexible working hours are offered. Join a supportive team delivering high-quality care to a patient list of approximately 4600 at two practice sites.

Qualifications

• Good interpersonal and communication skills.
• Ability to deal with violent and aggressive patients.
• Stay updated with Mandatory Training.

Responsibilities

• Making appointments and handling general enquiries.
• Greeting patients and visitors at the reception.
• Inputting and extracting information from the practice computer system.

Skills

Friendly and approachable

Good face to face and telephone communication skills

Ability to work under pressure and prioritise workload

Common sense

Flexible team player

Basic IT skills including use of Microsoft Word and Email

Experience in health care or customer service

Job description

An opportunity has arisen for a reliable, enthusiastic and motivated individual to join our practice Reception/Administration team.

Part-time or full time role would be considered for the right applicant.

Dr Sinha's Surgery is based within Cromwell Primary Care Centre and at Laceby Village Surgery. We are looking for a team member to ensure that the reception and administrative areas of the practice run smoothly and provide the highest achievable levels of service and care to both patients and other members of the practice team, including Doctors and Nurses.

Main duties of the job

Key Responsibilities:Telephone Duties: Making appointments, giving out results, general enquiries, arranging home visits, contacting other providers, handling incoming mail.General Reception Duties: Greeting and directing patients, greeting and directing visitors, making appointments, responding to the needs of both Doctors and Nurses during surgery. Health & Safety awareness (including handling samples)Fire Warden Duties as and when necessary. Inputting and extracting information from the practice computer systemGeneral housekeeping e.g. keeping the waiting areas and reception tidy. Mailing Post on a daily basis. Open and close up the building as required.Filing/Scanning/Read coding: Scanning letters in patients records on a daily basis and adding the appropriate read codes.Summarising full patient records on receipt from the health authority. Filing manual records when necessary and pulling manual records when necessary from Records Archive Room.Repeat Prescriptions: Dealing with requests for repeat prescriptions, raising prescriptions as per the practice protocols and dealing with any queries.General Administration Duties: Completing and sending referral letters and proformas, actioning SystmOne tasks on a daily basis, handling medical/insurance reports. Registering new patients and managing patient deductions and sending of notes via the courier.

About us

Our PMS practice has a list size of approximately 4600 patients and we work across 2 sites, the purpose built Cromwell Primary Care Centre in Grimsby and also having a branch surgery in Laceby Village, just a couple of miles outside of Grimsby. We are looking for a dedicated and hardworking person to join our team.

Job responsibilities

Job Purpose Statement:To ensure that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team including Doctors and Nurses.Key Responsibilities:Telephone Duties:These will include:Making appointmentsPrescription requestsGiving out resultsGeneral enquiriesArranging home visitsContacting other providersHandling incoming mailGeneral Reception Duties:These will include:Greeting and directing patientsGreeting and directing visitorsHanding out prescriptionsMaking AppointmentsResponding to the needs of both Doctors and Nurses during surgeryHealth & Safety awareness (including handling samples)Fire Warden Duties as and when necessaryCollecting monies from patients for non NHS ServicesInputting and extracting information from the practice computer systemGeneral housekeeping e.g. keeping the waiting areas and reception tidyPreparing the consulting rooms prior to surgery and tidying the rooms after surgeryMailing Post on a daily basisOpen and close up the building as requiredFiling/Scanning/Read coding:Scanning letters in patients records on a daily basis and adding the appropriate read codes.Summarising full patient records on receipt from the health authorityFiling manual records when necessary and pulling manual records when necessary from Records Archive RoomRepeat Prescriptions:Dealing with requests for repeat prescriptionsRaising prescriptions as per the practice protocolsDealing with any queries relating to repeat prescriptionsGeneral Administration DutiesCompleting and sending referral letters and proformasActioning SystmOne tasks on a daily basisHandling Medical/Insurance Reports, ensuring all details completed, photocopy records and post.Registering new patients and managing patient deductions and sending of notes via the courier.Skills and Qualifications:Friendly and approachableComputer skillsGood face to face and telephone communication skillsAbility to work under pressure and prioritise workloadCommon senseFlexible team playerAbility to deal with violent and aggressive patientsAbility to work alone efficientlyTrainingIt is your responsibility to keep up with Mandatory TrainingThis Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. This list is not exhaustive. It lists the main aspects of the job description.

Person Specification

Knowledge and Skills

• Good interpersonal and communication skills.
• Basic IT skills including use of Microsoft Word and Email.
• Experience of working in a health care or customer service centred environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.