Receptionist (Bank)

Nuffield Health; Royal Tunbridge Wells; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Gym discount

Job summary

Nuffield Health is seeking a Receptionist for Tunbridge Wells Hospital on a bank/adhoc basis. The role pays £13.10 per hour, dependent on experience, and involves welcoming patients, handling enquiries, and directing them to appropriate areas. Strong communication, IT, and healthcare administration experience are preferred.

You will contribute to smooth department operations by managing appointments, paperwork, and patient flow, with a focus on compassionate, clear communication.

Qualifications

• As a Receptionist, you’ll need strong communication and empathy to assist patients and visitors.
• You should be familiar with healthcare administration or reception duties.
• Good IT and keyboard skills are essential for everyday tasks.

Responsibilities

• Use empathy and customer service to build positive relationships.
• Put people at ease when visiting the department.
• Answer phone calls, handle enquiries, and book appointments.
• Welcome patients in person and direct them to changing or waiting areas.
• Prepare clinical paperwork, referral forms, and charge sheets; handle terms and conditions.

Skills

Great communication

Explain sensitive information

Healthcare admin experience

IT skills

Job description

Receptionist Tunbridge Wells Hospital | Hospital | Bank | Adhoc £13.10 per hour, dependent on experience

As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.

As a Receptionist at our hospital, you’ll have great communication, IT and keyboard skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception. You will be the face of Nuffield Health and sensitive to our customer’s needs.

Responsibilities

• Use your empathy and customer service skills to build positive relationships.
• Put people at ease when they visit your department.
• Answer the phone, dealing with enquiries and booking appointments.
• Welcome patients, in person, and directing them to the appropriate changing or waiting rooms.
• Crucially, help the department run smoothly by preparing clinical paperwork, referral forms and charge sheets, plus terms and conditions.

Requirements

• Great communication skills.
• The ability to explain sensitive or complicated information in a clear, sympathetic and easily understood way.
• Experience of working within Healthcare administration or a relevant reception environment.
• Good IT and keyboard skills.

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued.

Benefits

• This includes holiday in line with the working time directive, access to our pension scheme and discounted gym membership at £35.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Join Nuffield Health and create the future you want, today.

It starts with you. Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.