Receptionist

Nuffield Health Group; Chandler's Ford; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Discounted gym membership (£35/month)

Pension scheme

Holiday entitlement per Working Time

Job summary

Nuffield Health Group is seeking a friendly receptionist to join our hospital team in the UK. You will use empathy and customer service to build positive relationships, answer phones, book appointments, and warmly welcome patients to directing them to the correct changing or waiting areas.

Collaborate with colleagues to ensure smooth department operations, and handle routine paperwork and terms. Experience in healthcare administration or on reception is preferred, with strong IT and keyboard

Qualifications

• Demonstrate empathy and strong customer service in a healthcare setting.
• Able to answer phones, handle enquiries and book appointments.
• Provide welcoming, clear guidance to patients and visitors.
• Work collaboratively to keep the department running smoothly.

Responsibilities

• Prepare clinical paperwork, referral forms, charge sheets and terms and conditions.
• Explain information clearly and sensitively to patients and colleagues.
• Assist with healthcare administration tasks and reception duties as required.

Skills

Empathy

Customer service

Phone handling

Reception duties

IT literacy

Tools

IT systems

Job description

• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly

• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions, Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

  As a Receptionist at our hospital, you'll have great communication, IT and keyboard skills. You're also able to explain sensitive or complicated information in a way that's clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

  As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you.

  We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £35.00 a month.