GP Surgery Receptionist

The Methodist Church in Britain; Coventry; On-site; GBP 12,000 - 17,000; Part time

Job summary

Station Street Surgery in Nuneaton is recruiting a receptionist to join the St Nicolas Medical Centre team. The role focuses on the front desk, booking appointments and handling patient calls, with duties spanning patient registrations, record maintenance and correspondence management.

The post is 18 hours per week across Monday, Thursday and Friday afternoons, with extra hours to cover leave and sickness. Prior GP surgery experience and EMIS Web proficiency are required, and you will work

Qualifications

• Experience as receptionist/administrator in a GP or NHS setting.
• Experience managing appointments and enquiries in a busy practice.
• Proficiency with NHS clinical systems and data handling.

Responsibilities

• Be the first point of contact for patients and visitors.
• Manage bookings, cancellations and amendments on the clinical system.
• Handle enquiries in person, by phone and electronically.
• Maintain accurate patient records following NHS procedures.
• Process registrations and demographic updates.
• Support clinicians with administrative tasks and urgent issues as needed.
• Ensure GDPR and data protection compliance.
• Cover colleagues during annual leave or sickness.

Skills

EMIS Web proficiency

Microsoft Office

Communication skills

Organisational skills

Confidentiality knowledge

Tools

EMIS Web

Microsoft Office

Job description

Station Street Surgery is recruiting a receptionist for its St Nicolas Medical Centre branch in Nuneaton, part of the North Arden Primary Care Network. The work centres on the front desk: booking and managing appointments, handling patient calls and enquiries, processing prescriptions, and keeping records and correspondence up to date. The post initially offers 18 hours a week on Monday, Thursday and Friday afternoons, with extra hours to cover leave and sickness. Prior GP surgery experience and proficiency in EMIS Web are required.

What the job involves

• Provide the first point of contact for patients, visitors and external organisations
• Manage appointment bookings, cancellations and amendments on the clinical system
• Handle patient enquiries in person, by telephone and electronically
• Maintain accurate patient records in line with NHS and practice procedures
• Process registrations, temporary registrations and demographic updates
• Scan, file and manage clinical correspondence within electronic records
• Process incoming and outgoing correspondence, forms and information requests
• Assist with repeat prescription administration and routine workflows
• Support clinicians and the wider team with administrative and operational tasks
• Escalate safeguarding, urgent or complex issues under practice policy
• Promote confidentiality and ensure GDPR and NHS data protection compliance
• Cover colleagues during periods of annual leave or sickness

Experience

• Previous experience as a receptionist or administrator in a GP surgery or NHS setting
• Experience managing appointments, enquiries and admin in a busy general practice

Skills & knowledge

• Proficiency in EMIS Web and other NHS clinical systems
• Confident using Microsoft Office and general IT systems
• Excellent communication and customer service skills
• Strong organisation and ability to prioritise under pressure
• Understanding of patient confidentiality, GDPR and NHS data protection

Other

• Ability to work independently and as part of a team
• Flexible and reliable, including additional cover when required
• Professional, approachable and compassionate manner