GP Receptionist

The Methodist Church in Britain; Greater London, Shepperton; On-site; GBP 21,000 - 29,000; Full time

Job summary

Upper Halliford Medical Centre is seeking a receptionist to be the first point of contact for patients and visitors. You will manage appointments, handle enquiries in person, by phone and by email, and process new registrations.

The role includes user-friendly administration, payment handling for private services, and general support to clinical and admin staff in a small GP team.

Qualifications

• Experience in a fast-paced reception role.
• Excellent interpersonal and IT skills.
• NVQ in Business Administration or equivalent is desirable.
• Experience in GP practice or reception/administrative roles.

Responsibilities

• Greet and assist patients and visitors, providing guidance.
• Manage the appointment system, including bookings and follow-ups.
• Respond to enquiries by phone and email.
• Enter and update patient information on the computer system.
• Take payments for private services and issue receipts.
• Process new patient registrations and temporary cover paperwork.
• Support clinical and administrative staff during busy periods.
• Keep the reception area tidy, organised and professional.
• Follow confidentiality, health and safety and safeguarding policies.
• Contribute to continuous improvement and efficient service delivery.

Skills

Interpersonal communication

IT skills

Proactive attitude

Willingness to learn

Education

NVQ in Business Administration

Job description

A fixed two-year receptionist post at Upper Halliford Medical Centre, a small GP practice serving around 4,500 patients. The holder is the first point of contact for patients and visitors, managing appointments, handling enquiries by phone and in person, taking payments for private services and processing new registrations. Set within a team of one GP, two locums, a nurse practitioner and a pharmacist, the role also includes general admin support. Prior GP experience is desirable but not essential, as enthusiasm counts for as much as experience.

What the job involves

• Greet and assist patients and visitors, giving guidance and support as needed
• Manage the appointment system, including booking, rescheduling and follow-ups
• Respond to enquiries in person, by phone or by email
• Enter and update patient information accurately on the computer system
• Take payments for private services and issue receipts
• Process new patient registrations and temporary cover documentation
• Support clinical and administrative staff, and colleagues during absences or busy periods
• Keep the reception area tidy, organised and professional
• Follow security procedures at the start and end of the day
• Assist with scanning, filing and document management
• Follow practice policies on confidentiality, health and safety and safeguarding
• Contribute to continuous improvement and efficient service delivery

What’s required

Experience

• Experience of working in a fast-paced role

Skills & knowledge

• Good interpersonal and communication skills
• Good IT skills

Other

• Proactive attitude and willingness to take initiative
• Willingness to learn

Nice to have

• NVQ in Business Administration or equivalent
• Experience of working in a GP practice
• Experience in a reception or administrative role