Medical Receptionist & Administrator

Holbrooks Health Team; Coventry; Presencial; GBP 14 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

NHS Pension Scheme

Generous annual leave

Free car park

Continuous training and development

Resumo da oferta

Holbrooks Health Team in Coventry seeks a proactive Medical Receptionist & Administrator to join a busy GP practice. The role balances frontline patient interaction with essential clinical administrative tasks, offering a hybrid pattern between reception duties and medical administration.

The successful candidate will manage calls, appointments, referrals, and patient records using EMIS Web and Docman, ensuring accurate, timely processing in a supportive team environment.

Qualificações

• Prior experience in a fast-paced UK primary care environment.
• Ability to multitask effectively across front-of-house and admin tasks.
• Strong communication and patient-facing skills.

Responsabilidades

• Welcoming patients, answering calls, booking appointments, and signposting to care.
• Update patient records in EMIS Web and manage registrations.
• Process referrals via e-RS and handle Docman workflows.
• Code and workflow incoming clinical correspondence using Docman.

Conhecimentos

Multitasking

Customer service

Telephone etiquette

Medical terminology

Ferramentas

EMIS Web

Docman

e-RS

Descrição da oferta de emprego

Location: Holbrooks Health Team, 71-77 Wheelwright Lane, Coventry CV6 4HN

CQC Rating: Good

Website: www.hht-nhs.co.uk

Hours: Part-time – Full Time, Negotiable

Work Pattern: Monday & Wednesday (All Day: 08:00 – 18:30) | Thursday (AM: 08:00 – 13:30) | Friday (PM: 13:00 – 18:30)

Salary: From £12.71 per hour (Depending on EMIS Web experience)

About Us

We are a busy, forward-thinking, and friendly GP practice dedicated to providing high-quality care to our local community. We are looking for an enthusiastic, organized, and adaptable Medical Receptionist & Administrator to join our supportive administrative team. This hybrid role offers a fantastic balance of frontline patient interaction and skilled clinical administration.

The Role

This is a dual-responsibility role where you will divide your time between running a smooth front-of-house reception desk and providing essential administrative support to our clinical team.

Key Responsibilities

• Patient Services: Welcoming patients, answering telephone queries, booking appointments, and signposting to appropriate care.
• EMIS Web Management: Efficiently navigating EMIS Web to update patient records, manage clinical tasks, and process registrations.
• Administrative Support: Processing urgent and routine referrals via e-RS, typing medical correspondence, and managing incoming Docman workflows.
• Workflow Administration: Utilizing Docman to process, code, and workflow incoming clinical correspondence accurately.

The surgery operates standard shift patterns from Monday to Friday (AM shifts: 08:00 – 13:30 | PM shifts: 13:00 – 18:30 | All Day: 08:00 – 18:30 with a 30-minute unpaid lunch break).

For this specific vacancy, our preferred working pattern is a set Full-time, 31 hours per week structured as follows:

• Monday: 08:00 – 18:30 (All Day)
• Wednesday: 08:00 – 18:30 (All Day)

About You

The ideal candidate will have prior experience working in a fast-paced UK primary care environment and must be comfortable multi-tasking.

Requirements

• System Experience: Hands-on experience using EMIS Web and Docman is highly desirable.
• Communication Skills: An empathetic, professional telephone manner and excellent face-to-face customer service skills.
• Secretarial Skills: Strong IT literacy, accurate typing skills, and an understanding of medical terminology.
• Availability: Ability to commit reliably to the specific weekly working pattern detailed above.

What We Offer

• Competitive salary based on primary care experience
• Enrolment in the NHS Pension Scheme
• Generous annual leave allowance and free car park
• Continuous training, mentorship, and professional development