Medical Receptionist

The Methodist Church in Britain; Coalville; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Staff development support

Job summary

The Surgery, a GP practice, is seeking a part-time Receptionist/Administrator to join the front-of-house team in Coalville. The role covers appointment bookings, prescription requests, patient registrations and processing referrals, with hours to be agreed for 20.5 hours per week.

Ideal candidates will have previous GP practice or primary care experience, good IT skills with Microsoft Office, and a patient-focused, confidential approach in line with NHS policies.

Qualifications

• GCSE English and Maths required.
• Strong IT skills including Microsoft Office and electronic clinical systems.
• Excellent verbal and written communication; professional and compassionate approach.
• Good organisation and ability to prioritise workload; accurate work under pressure.
• Maintain patient confidentiality under GDPR and NHS policies; reliable and flexible team member.

Responsibilities

• Welcoming patients and visitors in a professional, friendly and compassionate manner.
• Responding to patient enquiries in person, by telephone and online.
• Booking, amending and cancelling appointments per practice procedures.
• Processing prescription requests and answering prescription queries.
• Registering new patients and maintaining accurate records on the clinical system.
• Typing and processing referral letters and other clinical correspondence.
• Inviting patients for reviews and recalls; liaising with hospitals and other professionals.
• Managing incoming/outgoing correspondence and distributing information to clinical teams.
• Undertaking general administrative and office duties; upholding NHS policies.

Skills

MS Office

Verbal and written comms

Organisation

Customer service

Confidentiality

Reliability & flexibility

Education

GCSE English & Maths

Tools

EMIS Web

Job description

Receptionist/Administrator post at The Surgery, a GP practice, on a part-time basis of 20.5 hours a week, with working hours to be agreed. The work is front-of-house reception and admin: booking appointments, handling prescription requests, registering patients, and processing referrals and clinical correspondence. Previous GP practice or primary care experience is desirable, and visa sponsorship is not available.

What the job involves

• Welcoming patients and visitors in a professional, friendly and compassionate manner
• Responding to patient enquiries in person, by telephone and through online services
• Booking, amending and cancelling appointments in line with practice procedures
• Processing prescription requests and answering prescription queries
• Registering new patients and keeping accurate records on the clinical system
• Typing and processing referral letters and other clinical correspondence
• Inviting patients for reviews, screening, health checks and other recall
• Liaising with hospitals, community services and other healthcare professionals
• Managing incoming and outgoing correspondence, electronic and paper-based
• Distributing messages and information promptly to clinical teams
• Undertaking general administrative and office duties
• Maintaining patient confidentiality and following NHS policies, GDPR and practice procedures

What’s required

Qualifications

• GCSE grade C/level 4 or above (or equivalent) in English and Mathematics

Skills & knowledge

• Good IT skills, including Microsoft Office and electronic clinical systems
• Excellent verbal and written communication
• Good organisation, prioritising workload and working accurately under pressure
• Strong customer service with a professional, courteous and compassionate approach
• Maintaining confidentiality under GDPR and NHS policies
• Reliable, punctual and flexible team member, willing to learn and support colleagues

Nice to have

• Previous experience in a GP practice, primary care or healthcare setting
• Experience of using the EMIS Web clinical system
• Excellent attention to detail and accuracy
• Communicating effectively with patients, colleagues and external healthcare professionals
• Understanding of NHS primary care services and medical terminology
• Experience of appointment management, prescription processing or medical administration
• NVQ Level 2 or 3 in Business Administration, Customer Service or a relevant qualification
• Evidence of continuing professional development

What’s offered

• Support for staff development