Receptionist

The Methodist Church in Britain; Bedlington; On-site; GBP 12,000 - 18,000; Part time

Job summary

Sabden & Whalley Medical Group in Bedlington seeks a part‑time receptionist to handle appointment requests in person, by phone and online, and to route patients to the right clinician. You will also greet patients and provide essential clerical support to the practice team.

This role includes data entry, maintaining records and supporting patient registration in a fast‑paced environment. GCSE Maths and English at grade C (or Functional Skills Level 2) are required; healthcare experience is not

Qualifications

• GCSE Maths and English at grade C (level 4) or Functional Skills Level 2 in Maths and English

Responsibilities

• Process in-person, telephone and online requests for appointments, visits and telephone consultations, directing patients to the right healthcare professional
• Act as the central point of contact for patients
• Distribute information, messages and enquiries for the clinical team
• Liaise with multidisciplinary team members and external agencies such as secondary care and community services
• Enter, allocate and collate data, recording information in line with practice procedures
• Process electronic and hard copy information promptly and in line with current policies
• Provide clerical support, including word and data processing, filing, photocopying and scanning
• Support the administration team with patient registration
• Greet and direct patients
• Act on patient requests with respect, sympathy and confidentiality
• Deal professionally with frustrated or upset patients and respond to unpredictable situations

Skills

Excellent communication

Good IT skills

Highly organised

Multi-tasking

Confident and resilient

Empathetic manner

Education

GCSE Maths and English at grade C (level 4) or Functional Skills Level 2

Tools

Word

Excel

Job description

A part-time receptionist post at a GP practice run by Sabden & Whalley Medical Group. The role covers appointment requests in person, by phone and online, routing patients to the right clinician, plus data entry and clerical support for the practice team. It is fast-paced and can involve upset patients, across three days of 27.75 hours. Healthcare experience is not essential because training is given, but English and maths at GCSE or Functional Skills Level 2 are required.

What the job involves

• Process in-person, telephone and online requests for appointments, visits and telephone consultations, directing patients to the right healthcare professional
• Act as the central point of contact for patients
• Distribute information, messages and enquiries for the clinical team
• Liaise with multidisciplinary team members and external agencies such as secondary care and community services
• Enter, allocate and collate data, recording information in line with practice procedures
• Process electronic and hard copy information promptly and in line with current policies
• Provide clerical support, including word and data processing, filing, photocopying and scanning
• Support the administration team with patient registration
• Greet and direct patients
• Act on patient requests with respect, sympathy and confidentiality
• Deal professionally with frustrated or upset patients and respond to unpredictable situations

Qualifications

• GCSE Maths and English at grade C (level 4) or above, or Functional Skills Level 2 in Maths and English

Experience

• Experience of working with the general public

Skills & knowledge

• Excellent communication skills
• Good IT skills
• Highly organised
• Multi-tasking
• Confident and resilient
• Professional attitude with an empathetic manner

Nice to have

• NVQ Level 2 in Health and Social Care
• Experience of working in a GP practice or healthcare setting
• Experience of administrative duties