Receptionist/Administrator

NHS Jobs; Torquay; Presencial; GBP 19.000 - 23.000; Jornada completa

Descripción de la vacante

NHS Jobs in Torquay is seeking an administrative/reception role to maintain the practice appointment system, process appointment requests, answer calls, and signpost patients to services. You will handle data entry for registrations, maintain patient records, and support the admin and clinical teams with a range of tasks.

The role involves handling emails, opening/closing procedures, audits, and covering during absences. A temp-to-perm basis with potential job share is offered.

Responsabilidades

• Maintain and monitor practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information as requested
• Input data as necessary onto patients healthcare records
• Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general tasks as required
• Photocopy documentation as required
• Maintain a clean, tidy and effective working area
• Monitor and maintain the reception area and notice boards
• Action incoming emails and correspondence as necessary
• Complete opening and closing procedures in accordance with the rota
• Partake in audit as directed by the audit lead
• Support admin team, providing cover during absences
• Scan patient related documents and attach scanned documents to patients healthcare record

Descripción del empleo

Core responsibilities

• Maintain and monitor practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information as requested
• Input data as necessary onto patients healthcare records
• Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general tasks as required
• Photocopy documentation as required
• Maintain a clean, tidy and effective working area
• Monitor and maintain the reception area and notice boards

Additional responsibilities

• Action incoming emails and correspondence as necessary
• Complete opening and closing procedures in accordance with the rota
• Partake in audit as directed by the audit lead
• Support admin team, providing cover during absences
• Scan patient related documents and attach scanned documents to patients healthcare record

We are offering this role on a temp to perm basis and would consider a job share.