Medical Receptionist

Pennygate Medical Centre; Wigan; In loco; GBP 9000 - 13.000; Part-time

Descrizione del lavoro

Pennygate Medical Centre is seeking a part-time reception/admin assistant to help patients access services and support the practice team. You will handle appointments, triage basic requests, and ensure the reception area runs smoothly with attention to health and safety and data protection standards.

The role involves greeting patients, processing repeat prescriptions, answering calls, and performing general admin duties while maintaining a friendly and professional image of the practice.

Competenze

• Experience in medical reception or similar front-desk role preferred.
• Knowledge of GDPR and patient confidentiality best practices desirable.
• Ability to handle inquiries courteously and efficiently.

Mansioni

• Greet and direct patients, ensuring correct service access.
• Process prescription requests and verify patient details.
• Answer phones and respond to inquiries, directing to appropriate clinician.
• Assist with admin tasks and maintain tidy, compliant reception area.
• Support the team with ad-hoc tasks and data entry as needed.

Conoscenze

Reception

Telephone handling

Customer service

Data entry

Confidentiality

Strumenti

Telephone system

Descrizione del lavoro

Hours for this post are 18 hours per week working Monday 8:00am -13:00pm, Wednesday 08:00am-12:00pm,Thursday 8:00am-13:00pm, Friday 8:00am-12:00pm Role To assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide comprehensive general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To ensure that the working environment is kept tidy and fully operational, Health & Safety compliant and that standards and high attention to detail levels are maintained at all times. Duties may be varied from time to time under the direction of the Management Team, dependent on current and evolving Practice workload and staffing levels: Receiving patients attending for appointments with members of practice team Handing completed repeat prescriptions to patients and checking names and addresses Be able to cover all other reception duties as necessary Process immediate (and emergency) appointment requests and requests for future appointments from patients by telephone and in person Deal with requests for home visits Answer telephone and deal with all queries resulting from that call. Navigating patients to the most appropriate clinician and care required. Advising patients of the relevant charges for private services, accepting all types of payments and issuing receipts where necessary. Delivering assistance to clinicial staff when needed i.e. chaperoning (after revelant training). Dealing with first hand verbal complaints, if not resolved then directed to the complaints team Have working knowledge of telephone system, during and after hours.

Key Responsibilities Administration

To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Filing post in medical records electronically or hard copy as appropriate Scan and photocopy documents as requested Open, sort and distribute incoming mail to appropriate members of the practice or other organisations as appropriate Registration of new patients computer data entry and medical records Deducting patients as appropriate. Process patients change of address computer data and medical records (have knowledge of practice area. Process repeat prescription requests in accordance with practice guidelines Process outgoing mail ensuring correct packaging, format and postage to reach destination Assist Secretaries and Practice Management with ad-hoc administration tasks as required Reception Have working knowledge of telephone system, during and after hours Other Tasks Opening up/locking up of Practice premises and maintaining security in accordance with Practice protocols. Prepare/restock and clear rooms before/after surgeries Assist with the collection of clinical waste. Providing refreshments for staff and visitors as required, and keeping the kitchen clean and tidy Any other tasks allocated by managers and/or appropriate to the grade Liaison with secondary care (after appropriate training) Ensure clinical rooms secure at end of each day with systems appropriately closed down.

Other Job Responsibilities

Confidentiality Maintain confidentiality of information, acting within the terms of the Data Protection Act 2018, with specific reference to the General Data Protection Regulations (GDPR) and Caldicott guidance on patient confidentiality at all times Maintain an awareness of the Freedom of Information Act Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.