Receptionist / Administrator

https:/www.parklanepracticeswindon.nhs.uk/; Cricklade; On-site; GBP 18,000 - 24,000; Full time

Job summary

Park Lane Practice Swindon NHS is seeking a proactive receptionist/administrator to support the multidisciplinary team. You will greet patients, register them, book appointments and manage information both electronically and on paper.

You will act as the central contact, handle queries, and liaise with external agencies while maintaining efficient clinic operations. Strong communication and IT skills are essential.

Qualifications

• Excellent communication skills (written and oral).
• Strong IT skills and competence with Office and Outlook.
• Able to work as part of a team and autonomously.

Responsibilities

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the caller's requests
• Action all incoming correspondence (post and email)
• Signpost patients to the correct service
• Process incoming and outgoing mail
• Initiate contact with patients, team members and external agencies
• Process referrals to external agencies via ERS
• Process letters and DNA letters
• Action GP2GP tasks
• Read code data on SystmOne
• Photocopy documents and file/store records
• Data entry for new and temporary registrations
• Input data into patient healthcare records
• Scan and attach documents to records
• Process information requests (SAR, insurer/solicitors, DVLA)
• Manage queries in an efficient and professional manner
• Carry out system searches
• Maintain a clean, tidy working area
• Monitor reception area and notice boards
• Support clinical staff with general tasks as required

Skills

Communication skills

IT skills

Telephone manner

Teamwork

Time management

Interpersonal skills

Problem solving

Policy awareness

Tools

Office Suite

Outlook

Systmone

Job description

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Systmone user skills Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Action all incoming correspondence ie post and email
• Signpost patients to the correct service
• Process incoming and outgoing mail
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Process referrals to external agencies such as secondary care using the electronic referral system (ERS) as required
• Process calling letters are requested
• Process all DNA letters in accordance with current policy
• Action GP2GP tasks
• Read code data on Systm1 clinical system
• Photocopy documentation as required
• File and store records as requiredData entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
• Manage all queries (including administrative queries) as necessary in an efficient & professional manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested