Receptionist / Administrator

NHS Jobs; Sittingbourne; On-site; GBP 12,000 - 18,000; Full time

Job summary

South East Coast Ambulance Service NHS Foundation Trust is seeking a receptionist to support the multidisciplinary team at the front desk in Sittingbourne. You will greet patients, manage the appointment system, process registrations and handle enquiries from patients and external agencies.

duties include data entry in EMIS, handling phone calls, signingpost services, assisting clinical staff and maintaining a tidy reception area. Experience in patient-facing roles is desirable.

Qualifications

• Experience in patient-facing reception roles.
• Familiar with EMIS or similar clinical systems.
• Strong communication and organisational skills.

Responsibilities

• Greet and direct patients; manage appointments and the appointment system.
• Process registrations and maintain patient records.
• Handle phone calls, signpost to services, and liaise with clinical teams.
• Assist with prescriptions and repeat requests.
• Support clinical staff with admin tasks and maintain reception area.
• Liaise with external agencies and data entry in EMIS.

Skills

Customer service

Reception duties

Data entry

Communication

Tools

EMIS system

Appointment system

Job description

To be responsible for undertaking a wide range of reception duties and providing general support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, using the appointment system effectively, booking appointments, processing information, and assisting patients as required. Act as the central point of contact for patients, distribute information, messages, and inquiries for the clinical team, and liaise with multidisciplinary team members and external agencies such as secondary care and community service providers. Maintain and monitor the practice appointment system Process personal, telephone, and e-requests for appointments Answer incoming phone calls, transfer calls, or deal with the callers requests appropriately Signpost patients to the correct service Prepare sample bottles and forms for Clinical staff, print labels, and request blood on the clinician's behalf. Making referrals for the District Nursing service Taking appropriate action with 111 reports. Accessing the food voucher portal to obtain vouchers for patients. Initiating contact with and responding to requests from patients, team members, and external agencies Clinically code data on the EMIS clinical system. Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients healthcare records as necessary such as patient blood pressure readings and any other clinical relevant information. Direct requests for information, i.e., SAR, insurance/solicitors letters, and DVLA forms to the administrative team Action the management of repeat prescriptions, ensuring they are processed accurately and efficiently Manage all queries as necessary in an efficient manner Maintain a clean, tidy, practical working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested

South East Coast Ambulance Service NHS Foundation Trust