GP Receptionist

NHS Jobs; London Borough of Waltham Forest; In loco; GBP 21.000 - 32.000; Tempo pieno

Descrizione del lavoro

NHS Jobs in London is seeking an efficient Practice Administrator to provide general assistance to the Practice team, greet patients, and direct them to the right service. You will undertake a range of clerical tasks to keep the Practice running smoothly, including data entry, filing, and handling correspondence.

The role emphasizes a friendly, professional image, accuracy with appointments, and coordination with healthcare staff and external agencies.

Competenze

• General clerical experience with organizational skills.
• Ability to guide patients politely and efficiently.
• Proficient in telephone handling and front-desk reception.
• Experience with appointment systems is advantageous.

Mansioni

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
• Maintaining and monitoring the Practice appointments system.
• Processing personal and telephone requests for appointments and directing callers to the appropriate professional.
• Processing and distributing incoming and outgoing mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in line with Practice guidelines.
• Processing invoices and medical reports.
• Data entry, data allocation and collation; recording information per Practice procedures.
• Initiating contact with patients and healthcare agencies as needed.
• Clearing and restocking consulting rooms; providing clerical support as required.
• Ordering stationery and keeping the workspace tidy.

Conoscenze

Communication skills

Telephone etiquette

Administrative duties

Reception duties

Team working

Descrizione del lavoro

Job Summary

The purpose of the role is to: Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Processing invoices & medical reports
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter