Medical Receptionist

NHS Jobs; Aylesbury; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Jobs is seeking a capable administrator to support front-line clinical and administrative staff. The role involves handling correspondence, scanning and logging documents, and passing material to clinicians for action.

You will also assist patients and external agencies, maintain records, and keep the office running smoothly. Additional duties include managing appointment systems, handling calls and e-requests, signposting to the correct service, supporting audits, and ensuring

Responsibilities

• Receive correspondence from external agencies and process accordingly
• Scan documents to the relevant software programme and log them
• Filter documents suitably according to need and pass to clinicians to read and action
• Initiate contact with and respond to requests from patients, team members and external agencies
• Photocopy documentation as required
• Support administrative staff, providing cover during staff absences
• Input data into patients' healthcare records as necessary
• Manage all queries as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general tasks as requested
• Complete administrative tasks in relation to patient results and letters
• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with callers' requests appropriately
• Signpost patients to the correct service
• Partake in audit as directed by the audit lead
• Action incoming faxes when necessary
• Scanning of patient related documentation and attaching scanned documents to patients' healthcare records
• Complete opening and closing procedures in accordance with the duty rota

Job description

The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• a. Receive correspondence from external agencies and process accordingly
• b. Scanning documents to the relevant software programme and logging them
• c. Filtering documents suitably according to need and passing to the relevant clinicians to read and action
• d. Initiating contact with and responding to, requests from patients, team members and external agencies
• e. Photocopy documentation as required
• f. Support administrative staff, providing cover during staff absences
• g. Input data into the patients healthcare records as necessary
• h. Manage all queries as necessary in an efficient manner
• i. Maintain a clean, tidy, effective working area at all times
• j. Support all clinical staff with general tasks as requested
• k. Completion of administrative tasks in relation to patient results and letters

Secondary Responsibilities

In addition to the primary responsibilities, the receptionist may be requested to:

• a. Maintaining and monitoring the practice appointment system
• b. Process personal, telephone and e-requests for appointments
• c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• d. Signpost patients to the correct service
• e. Partake in audit as directed by the audit lead
• f. Action incoming faxes when necessary
• g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• h. Complete opening and closing procedures in accordance with the duty rota

No canvassers or recruitment agencies, please.