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NHS Jobs; Axminster; On-site; GBP 21,000 - 24,000; Full time

Job summary

NHS Jobs is seeking a Receptionist to manage the practice appointment system and handle patient communications. The role includes data entry, signposting patients, and supporting clinical staff as needed.

Responsibilities cover phone handling, email correspondence, opening/closing procedures, and maintaining a tidy reception area with rotas for lunch and out of hours cover. NHS teamwork and patient-centred service are essential.

Responsibilities

• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Clinically code data on SystmOne
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Manage all queries as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Provide cover during staff absences
• Action incoming emails and correspondence as necessary
• Complete opening and closing procedures in accordance with the duty rota
• Produce, maintain and participate in the receptionist rota for lunch and out of hours cover

Job description

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• a. Maintain and monitor the practice appointment system
• b. Process personal, telephone and e-requests for appointments
• c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• d. Signpost patients to the correct service
• e. Initiating contact with and responding to, requests from patients, team members and external agencies
• f. Clinically code data on SystmOne
• g. Photocopy documentation as required
• h. Data entry of new and temporary registrations and relevant patient information as required
• i. Input data into patients healthcare records as necessary
• j. Manage all queries as necessary in an efficient manner
• k. Maintain a clean, tidy, effective working area at all times
• l. Monitor and maintain the reception area and notice boards
• m. Support all clinical staff with general tasks as requested
• n. Provide cover during staff absences
• o. Action incoming emails and correspondence as necessary
• p. Complete opening and closing procedures in accordance with the duty rota
• q. Produce, maintain and participate in the receptionist rota for lunch and out of hours cover