Receptionist

NHS Jobs; Sheffield; On-site; GBP 18,000 - 24,000; Full time

Job summary

NHS Jobs is seeking a reliable receptionist to manage the practice appointment system, handle patient enquiries, and support clinical staff. The role requires maintaining confidentiality, processing appointment requests, and directing patients to the appropriate services.

You will also handle data entry for registrations and prescriptions, plus maintain a tidy reception area. The position involves handling incoming calls and emails, signposting patients, and supporting colleagues as needed.

Qualifications

• Clear communication and front-desk presentation.
• Ability to manage multiple tasks with accuracy.
• Discretion and confidentiality when handling patient information.

Responsibilities

• Maintain and monitor practice appointment system
• Maintain confidentiality at all times
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, dealing with callers' requests appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to requests from patients and external agencies
• Make necessary arrangements for repeat prescriptions
• Data entry of new and temporary registrations and relevant patient information
• Input data onto patients healthcare records
• Direct requests for information to relevant team members
• Manage all queries efficiently
• Support all clinical staff with general tasks as required
• Photocopy documentation as required
• Maintain a clean, tidy and effective working area
• Monitor and maintain the reception area and notice boards
• Action incoming emails and correspondence
• Complete opening and closing procedures in accordance with the rota

Skills

Communication skills

Multitasking

Attention to detail

Telephone etiquette

Tools

MS Office

Job description

The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Maintain and monitor practice appointment system


• Maintain confidentiality at all times


• Process personal, telephone and e-requests for appointments


• Answer incoming phone calls, dealing with the callers request appropriately


• Signpost patients to the correct service


• Initiating contact with and responding to, requests from patients, team members and external agencies


• Make necessary arrangements for repeat prescriptions


• Data entry of new and temporary registrations and relevant patient information as requested


• Input data as necessary onto patients healthcare records


• Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters


• Manage all queries as necessary in an efficient manner


• Support all clinical staff with general tasks as required


• Photocopy documentation as required


• Maintain a clean, tidy and effective working area


• Monitor and maintain the reception area and notice boards


• Action incoming emails and correspondence as necessary


• Complete opening and closing procedures in accordance with the rota