Read more

NHS Jobs; Bromsgrove; On-site; GBP 21,000 - 25,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust is seeking a capable receptionist/administrator to support the smooth running of the practice. You will manage visitor sign-in, appointment bookings, patient registrations, and reception queries with a courteous, confidential approach.

The role involves liaising with GPs and nursing staff, handling document workflow via Docman/AccuRx, and covering sickness or holidays as required. Strong time management and organisation are essential.

Qualifications

• Proficiency in Microsoft Office applications.
• Strong communication and interpersonal skills.
• Ability to work in a team and independently while following procedures.

Responsibilities

• Greet and sign in visitors and manage reception duties.
• Book patient appointments with clinical staff and handle registrations.
• Liaise with GPs and nursing staff regarding patient queries and documentation.
• Answer emergency calls and manage reception email and documents.

Skills

Microsoft Office

Communication

Teamwork

Organisation

Time management

Tools

EMIS Docman

AccuRx

Job description

The successful candidate must have full knowledge of Microsoft Office and be able to demonstrate problem solving and strong communication silks with an understanding of confidentiality. To be able to work as a team member and autonomously with good interpersonal skills and the ability to follow procedures and policy. If successful you will be required to carry out a variety of administrative tasks for the efficient running of the practice projecting a positive and friendly image to patients and other visitors. Effective time management, planning and organising and the ability to remain sensitive and empathetic in distressing situations are key. Support with sickness and holiday cover in addition to contracted hours may also be required. Sign all visitors in and out Receive incoming and initiate outgoing telephone calls. Receive incoming registration forms, make necessary checks for living within boundary and ID. Scan forms and register as required. To book patient appointments with clinical staff Manage incoming Patient Online Access forms and granting access To liaise with GPs, nursing staff, the Practice Manager, or any other member of the practice team regarding patient-related queries. Answer emergency phone calls and action as necessary To receive and file and workflow external documents both in hard and electronic format Chaperone patients as required To take payment of fees for private non NHS work Assist deliveries advising team members that goods have arrive To maintain a log, file and workflow to clinical system all correspondence handled over the desk. Manage incoming samples ensuring correct bottle is labelled and has paperwork. Manage patient tasks through EMIS Docman AccuRx Email Manage reception email account as well as own To cover for holidays and sickness as required. Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors Keep up to date with reception updates, attend reception meetings and follow process and policy To carry out a variety of administrative tasks for the efficient running of the Practice. Keep reception up to date Tidy desk area policy Processing medication requests Manage patient queries at desk and action accordingly Docman Scanning Manage scanning and document workflow using Docman This post is subject to the Rehabilitation of offenders Act Exceptions Order 1975 and as such it will be necessary for a submission for Disclosure and Barring Service formerly known as CRB to check for any previous criminal convictions.

Birmingham Community Healthcare NHS foundation Trust