Practice Support Administrator

NHS Jobs; Leeds; Presencial; GBP 21 000 - 27 000; Tempo integral

Resumo da oferta

NHS Jobs in Leeds is seeking an organised Patient Administration and Reception Assistant to support the clinical and administrative teams. You will register and acknowledge new patient records, handle incoming mail, and ensure accurate data entry into EMIS systems.

You will greet patients, book appointments, answer enquiries, and manage correspondence professionally. This role requires reliable administrative skills and a patient-centered approach, with duties across reception, medical secretary

Responsabilidades

• Acknowledge and register new patient records
• Scan documents onto EMIS system
• Greet patients and book in for surgeries and clinics
• Input data into patient records and respond to enquiries
• Direct requests to relevant teams (e.g., SARs, insurance)
• Maintain a tidy, professional reception area and assist clinical team

Descrição da oferta de emprego

Patient Administration

• Acknowledging new patient records
• Register new patient records
• To sort and date stamp all incoming patient related mail
• To scan documents onto the clinical systems
• To manage medical requests and respond accordingly
• Ensure correspondence is appropriately actioned when the clinician is not required to view it
• Be able to locate documents as need by the clinical and non-clinical user
• Carry out other administration related tasks as delegated by supervisor/manager

Reception Duties

• Greeting and booking in patients for surgeries and clinics
• Dealing with patient enquiries efficiently and courteously
• Signposting patients to the correct service
• Initiating contact with and responding to requests from patients, team members, and external agencies
• Input data into patient's healthcare records as necessary
• Direct requests for information i.e., SARs, insurance and DVLA forms to the relevant team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Always maintain a clean tidy effective working area
• Support all clinical team's general tasks as requested
• To ensure that all visitors and telephone callers to the practice are greeted professionally
• To ensure all telephone calls are managed appropriately
• To ensure all e-requests are dealt with
• To manage the flow of patients arriving at the reception desk for appoints, prescriptions, or queries
• To administer the e-consultation process

Administration Duties

• Ensuring specimens are ready for the daily courier driver
• To work in accordance with written protocols
• Scanning of documents onto the EMIS system
• Opening and distribution of practice post and ensuring outgoing post is documented in the post book
• Changing details on EMIS as required

Medical Secretary Duties

• To provide administrative support including typing referral letters, and arranging appointments with secondary care and follow up arrangements as required e.g., choose and book
• Dealing with patient notes, tasks, and screen messages from colleagues
• Dealing with all patients and their relatives/carers and external agencies in a caring and professional manner
• General secretarial duties
• Dealing with telephone enquiries to and from but not limited to the follow: patients, secretaries, and colleagues at hospitals and outside agencies
• Undertaking routine clinical administration duties and other tasks relevant to